Main purpose To provide a range of technical and general ICT support services across the Propeller Academy Trust and its member schools ensuring services are delivered cost effectively and efficiently. Aligned to customer needs, you will manage onsite delivery and projects to ensure administration and learning outcomes are maximised, using the principles of ICT best practice to agreed service levels. You will be expected to form key relationships with each customer, responding to changes, and issues using best practices and to a high standard, complying with all legal requirements and Trust policies and principles, providing training and guidance to end users.