Care Coordinator
Location: Sutton
Salary: Competitive
Hours: Full Time
Benefits
* Competitive salary
* 28 days paid holiday (including bank holidays)
* Pension scheme
* Ongoing training and professional development opportunities
* Supportive and friendly team environment
* Opportunities for career progression within the company
* Paid mileage or travel allowance (if applicable)
* Employee recognition and reward schemes
* Access to employee wellbeing support
* Staff events and team-building activities
* Referral bonus scheme
About The Role
We are seeking a compassionate, organised, and proactive Care Coordinator to join our dedicated team. In this vital role, you will be responsible for managing and coordinating high-quality care services to ensure our customers receive person-centred support that promotes independence, dignity, and well-being.
This is an office based job in Sutton, Surrey.
Key Responsibilities
* Coordinate and schedule care visits in line with customer care plans, ensuring continuity and consistency of care.
* Act as the main point of contact for care staff and customers regarding rota changes, customer updates, and day-to-day support.
* Liaise closely with care workers, customers, families, and other professionals to ensure smooth delivery of services.
* Monitor and review care plans, conducting regular quality assurance visits and spot checks.
* Support with the recruitment, onboarding, and training of care staff.
* Participate in the on-call rota to provide out-of-hours support as needed.
* Maintain accurate records and ensure compliance with CQC regulations and company policies.
About You
* Previous experience (preferable but not essential) in a care coordination or scheduling role, ideally within domiciliary care or a similar environment.
* Excellent organisational and time management skills.
* Strong communication and interpersonal abilities.
* A genuine passion for delivering high-quality care.
* Proficiency in using care management systems and Microsoft Office.
* Ability to work under pressure and adapt to a fast-paced environment.
What We Offer
* A supportive and friendly team environment.
* Opportunities for training, development, and career progression.
* Competitive salary and benefits package.
* Rewarding work where you can make a real difference in people’s lives.
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