Location: Stoke-On-Trent Hours: 38.7 hrs/week (Rotational shifts, incl. 1 in 4 Saturdays) Salary: £25,225 bonus Looking for your next career move? We’re expanding our team and want motivated, professional individuals like you The Role: As a Collections Agent, you’ll handle calls to support customers with overdue payments, using your communication and negotiation skills to find fair solutions. You’ll thrive in a fast-paced, target-driven environment while delivering excellent customer service. Full training provided. What You’ll Need: Strong communication & listening skills Resilience & ability to work under pressure Self-motivation & target focus GCSE Maths & English (A-C) or equivalent Up to 1 year’s experience in customer service, retail, or a contact centre preferred Perks & Benefits: Bonus scheme & up to 35 days holiday Pension & enhanced family leave Employee rewards, events & well-being support Free parking, gym contribution & tea/coffee Paid volunteering days & casual dress code Conveniently located near Stoke city centre & train station. Apply now