As an IT Support Engineer at Uniserve, you'll play a vital role in ensuring our 400+ users have seamless access to essential applications and information assets. You'll be responsible for resolving technical issues, providing remote support, and conducting on-site visits to address user device problems. Your analytical skills and passion for problem-solving will be key to delivering exceptional support to our team.
Please note this role will require travel to our Upminster and Tilbury offices.
Key Responsibilities:
* Create and maintain user accounts.
* Troubleshoot and resolve desktop equipment and software access issues.
* Set up and configure new IT equipment.
* Maintain and upgrade existing user equipment.
* Install and configure operating systems and computer software.
* Troubleshoot basic network and connection issues.
* Prioritise and manage logged issues.
* Provide support for VOIP telephone systems and mobile phones.
* Maintain the Asset Database.
* Dispose of end-of-life equipment.
Required Skills and Experience:
* Strong understanding of Microsoft 365, Thin Client IGEL, Desktop/Laptop Windows 10, Citrix, and VOIP telephony using 3CX.
* Excellent problem-solving and troubleshooting skills.
* Ability to work effectively both independently and as part of a team.
* Strong communication and interpersonal skills.
* Experience with remote support tools.
* Must hold a valid Driving License to allow movement between offices
Additional Requirements:
* Professional, helpful, and courteous demeanour.
* Adherence to Uniserve's dress code and appearance standards.
* Willingness to learn and share knowledge with colleagues.
* Ability to work in a fast-paced and dynamic environment.
Benefits:
Joining our team means you'll not only enjoy a competitive salary and annual reviews, but also some pretty awesome perks:
* Competitive Salary: We value your skills and commitment.
* Discretionary Bonus: Because your hard work deserves to be rewarded.
* Pension Scheme: We've got your future covered.
* Annual Salary Review: Your growth matters to us.
* Free Eye Test and £49 Vouchers towards Glasses: Taking care of your vision.
* Interest-Free Company Loan: We're here to support you.
* Free On-Site Parking: Convenient and hassle-free.
* Cycle to work scheme
* Referral Bonus £750: Spread the word and earn some extra cash.
* Care First Lifestyle Programme: Because your well-being matters.
* Flu Jabs Annually: Stay healthy, on us!
* Life Assurance: We've got you covered.
* Electric Vehicle Charging Points at Work: Embrace sustainable transport.
* Flexible Career Pathway.
* Supply Chain Academy Education Courses: Expand your knowledge, including Masters and MBA programmes