Job Description
This post presents an exciting opportunity to become a first line manager within our Personal Wellbeing Commissioned Rehabilitative Services (CRS) within the London region. These services are commissioned by HMPPS to deliver tailored support services intended to support individuals to re-integrate in the community and reduce reoffending by addressing a range of needs with people on probation.
Your role is to provide line management and motivate a team of Frontline Practitioners teams to achieve our Justice Business Plan objectives: innovate, revitalise and reform the delivery of Justice Services.
You will be responsible for ensuring all services are mobilised in accordance with contractual deadlines, service deliverable are contractually compliant and meet Catch22’s reporting mechanisms. Furthermore, you will take a pivotal role co-designing innovative and engaging service provisions to ensure best practice and leading-edge services are available to all service users.
You will be accountable for creating an environment in which staff are engaged and empowered to achieve greater impact and understand the strategic vision of Catch22. You will proactively promote the values, aims and objectives of Catch22 and show understanding and commitment to the needs of service users and their local communities and how Catch22 Justice services can most effectively address these needs.
As a Team Leader your main duties and accountabilities will include:
* Providing support for Frontline Practitioners engaging service users in rehabilitation activities and address any risks that emerge.
* Ensure that staff and volunteers are engaged with what Catch22 Rehabilitation is seeking to achieve, are motivated and understand their role and recognise their contribution.
* Implement policies, procedures and evidence based innovation and performance improvement systems and processes. Work to continuously improve the efficiency and effectiveness of service delivery and organisational performance and ensure compliance with contractual requirements and standards.
* To ensure that support plans and reviews are in place within the required timescales and agreed reports to the Senior Operations Manager are prepared in a timely fashion, using established monitoring systems; and that team objectives are established.
* In liaison with the Senior Operations Manager to ensure the maintenance of the team’s database and compliance entry to the Authorities Case Management system for the purposes of casework recording, monitoring and evaluating service provision.
* Ensure that disciplinary, complaints and grievance procedures are appropriately managed, including the undertaking of investigations and the conducting of disciplinary interviews when necessary.
* Ensure Frontline Practitioners manage risk for all Service Users in accordance with NPS and organisational procedures.
* Maintain records in accordance with NPS, Prison & organisational procedures and use relevant information and technology ensuring the security of data.
* Ensure that regular 1-1 supervisions are undertaken and that each member of staff has an annual PEF appraisal and any personal development opportunities are available for frontline practitioners.
* Support the professional development of staff and ensure that they maintain high standards of professional performances, including staff induction during probationary periods. Manage absenteeism and punctuality in line with Catch22 managing sickness and absence policy.
* Maintain excellent working relationships and communication with stakeholders.
Qualifications
What does Good look like in this role?:
* A confident and professional approach to supporting individuals from diverse backgrounds who may present with multiple difficulties.
* Working in what can be a challenging environment whilst maintaining motivation.
* Build relationships with service users and colleagues, and work collaboratively with a variety of partnership organisations to deliver a great service to service users.
Essential Qualifications, Knowledge & Experience:
* Good basic education, including Maths and English GCSE or equivalent.
* Evidence of continual professional development.
* Experience working with Microsoft Office - Word and Excel
* Management and Leadership experience
* An understanding of legislation, research and performance requirements relevant to the rehabilitation of individuals involved in CJS
* Knowledge of the main resettlement pathways and services that offer interventions relevant to these pathways.
* An understanding of models of evidence and methodologies in relation to offender rehabilitation.
Desirable Qualifications, Knowledge & Experience:
* Any qualification relevant to rehabilitation of offenders, for example criminology/ criminal justice/ social care/ mental health/ IAG/ Family Services/ Emotional Wellbeing/ Social Inclusion
* Training on Justice IT systems (I.e OASys, Delius, P-Nomis)
* Experience of working with offenders and/or disadvantaged people.
* Life experience such as overcoming difficulties.
* Experience of working in a team and/or with partner organisations.
Click here for full job description and personal specification
Additional Information
Location: Overseeing the Romford Cluster (East London)
Salary: £38,220 per annum
Permanent: Full Time - 38 Hours per week (Monday-Friday),
To Apply: Please provide your CV and cover letter, along with the completion of the screening questions to express your interest in this role. Please note, in the interest of safer recruitment and ensuring that applicants are a right fit for the role, submitted applications must contain a CV, satisfactory responses to the screening questions, and information detailing interest in the role, to be considered for this position.
Screening. The post-holder must have right to work in the UK. Catch22 does not currently provide a license to sponsor visas but please see this register to see those that do. Post-holder is also subject to an Enahnced Level 1 HMPPS vetting.
28 days annual leave + bank holidays, rising to 33 days with service.
* Pension scheme with matching contributions of up to 4%
* Discounted shopping opportunities
Whilst Catch22 is a Ban the Box employer as part of conditions working for this particular contract successful candidates may be asked to gain HMPPS vetting (if ever required to satisfy business need), there are certain previous convictions that may prevent you from being successfully cleared. Catch22 has no influence on this decision nor autonomy to override the outcome.
See the benefits of working for Catch22 here .
Unless otherwise stated, interviews will be arranged as suitable candidates are identified, so early application is strongly advised.
At Catch22 we value equality, diversity and inclusion. We are wholeheartedly committed to the principle of equality of opportunity, both as an employer and as a provider of services. Diversity and Inclusion is part of what we do every day, working to deliver our vision to build a strong society where everyone has good people around them, a purpose, and a good place to live.
At Catch22 we are proud of our commitment in supporting people develop in their careers and progress in our organisation. In 2024, within our Justice Hub, we have 68% of those in management roles that originally joined Catch22 in the frontline workforce and some worked across a number of roles and Leadership positions before joining management. This allows us to have a highly experienced management group and provides development opportunities for those in our much valued front-line.
Catch22 is committed to rigorous safeguarding and safer recruitment practices; ensuring that every individual within the organisation has been safely and appropriately checked.