Job Overview
We currently have vacancies at The Royal Shrewsbury Hospital Emergency Department Reception and Ward Clerk team. You will be part of a group of employees which comprises medical, nursing, and administrative staff who provide a high standard of service to patients and relatives attending the departments.
The successful applicants will need to have experience of delivering a high standard of customer service in a customer-facing role; possess good IT skills and remain calm under pressure. A good telephone manner, confidence, and a positive way of working are essential. Previous applicants do not need to re-apply.
You will be required to be flexible within the contracted hours in order for the service to be fully covered. Full training will be provided for all candidates.
The working hours will be discussed at interview; however, these will be worked on a 24-hour varied shift pattern, which could include days 8am-8pm, Christmas day, weekends, bank holidays, and night shifts 8pm-8am.
Main Duties of the Job
The post holder will provide clerical, administrative, and information technology support to the Emergency Department in relation to booking in of patients, patients being treated and cared for within the department, and providing information for patients, relatives, and internal and external agencies on A&E status.
The post holder may be required to work anywhere in the department to cover short-term absence or annual leave. Cross-site working could be required at times.
Working for Your Organisation
The Emergency Departments at The Shrewsbury and Telford Hospital NHS Trust provide 24-hour emergency care to the people of Shropshire and Mid Wales. As a department, we will provide you with an excellent opportunity that will support your career development and help you to fulfil your potential. You will be joining a dedicated team with a breadth of experience and a commitment to ensuring organisational success.
Detailed Job Description and Main Responsibilities
For full duties and responsibilities, please refer to the attached document entitled Job Description.
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