The Copthorne Hotel Newcastle is seeking an experienced Reception Shift Leader to provide a warm welcome, helpful and efficient service to guests.
· Do you enjoy delivering excellent customer service?
· Are you an experienced Receptionist/Shift Leader?
· Do you wish to progress your career?
If you've answered 'yes' to the above, this may be an ideal opportunity for you!
As Reception Shift Leader your key responsibilities include:
1. Providing a friendly and efficient service to guests, ensuring company policy and procedures are complied with, consistently dealing with guest queries/complaints promptly and communicating with the Duty Manager, as appropriate.
2. Being knowledgeable to promote the hotel and its facilities while being aware of special promotions operating in the hotel, ensuring they are offered to maximise occupancy/revenue.
3. Providing accurate shift handovers ensuring all items requiring attention are detailed in handover diary and the shift checklist is completed to the required standard.
4. Carrying out float checks and handling all cash transactions accurately throughout the shift including the issue/use of safety deposit boxes.
5. Ensuring telephones are answered promptly and politely, and all reports are updated regularly throughout the day.
6. Ensuring all information is communicated to the relevant department in the interest of providing excellent customer service including monitoring any specific daily functions/events, in order to deal with enquiries efficiently and effectively.
7. Assisting the Front Office Manager with the smooth running of the department, including supervision and training of the Reception team.
We are keen to hear from applicants with the following:
1. Previous Reception experience within a quality hotel.
2. Excellent knowledge of computerised Front Office system, e.g., OPERA.
3. Excellent communication skills.
4. A positive, ‘can do’ attitude.
5. The ability to work well under pressure.
6. Excellent customer service skills.
7. Ability to work on a rota basis, including weekend work. Typical shifts are 07:00-15:30 or 14:30-23:00, as the business requires.
About the Hotel
Situated on the iconic Newcastle Quayside overlooking the famous River Tyne, the Copthorne Hotel Newcastle is perfect for both the business and leisure traveler. The hotel provides modern guest rooms which combine Standard, Club and Suite accommodation all of which have picturesque riverside views.
For you
We offer a benefits package including:
1. Cash Health Plan cover option.
2. Career development pathways and regular salary reviews.
3. Employee Discounted Accommodation and F&B discounts worldwide!
4. Life Assurance, where applicable.
5. Apprenticeship/Placement/Training opportunities.
6. Meals Provided on Duty.
7. Social Events, Wellbeing and Team Activities.
8. Uniform.
9. Length of Service related holiday scheme.
10. Recommend a Friend Scheme, where eligible.
We are an equal opportunities employer.
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
To apply
Please forward your CV outlining your suitability for this role.
We anticipate a high level of interest in this role. If you apply, we will aim to respond within 14 days, should we wish to progress with your application. If you don't hear from us, thank you for your interest in the company, we appreciate the opportunity to consider your application.
Job Type: Full-time
Work Location: In person
Reference ID: NCL - RecSL
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