To work with customers to collect outstanding balances, and work with other departments to enable trickier debts to be collected.
Responsibilities:
* Actively contact customers who are late with their payments and request prompt payment for a portfolio of customers/companies
* Follow escalation processes when a customer continues to miss payments to ensure debt is eventually collected
* Work with customers and other internal departments to resolve issues preventing payment
* Issue credit notes and request refunds where required
* Attend bi-monthly debtors meetings and work with the senior management team at Reigate to clear aged debt.
* Use CRM and sales ledger to monitor debts, plus customer records within the CRM to aid chasing
* Post bank receipts daily for various companies
* May be required to get involved with Direct Debit collections
* Liaise with customer experience team
* Provide summaries of expected bad debts
* Produce daily reports
* Take customer credit card payments
* Answer customer calls and emails
* Monitor payments inboxes
* Any other ad-hoc tasks that are required
* Strong communication skills, both verbal and written
* IT Literate including Excel
* Must be able to travel to other offices as required
Seniority level
Associate
Employment type
Full-time
Job function
Accounting/Auditing and Finance
Industries
Accounting
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