Summary
LetHQ require a well spoken individual with a good telephone manner. This is a unique opportunity to join one of the fastest growing suppliers of tenant referencing and specialist insurance products in UK. Progressing tenant reference applications via bespoke software platform and dealing with a variety of queries both online and over telephone.
Wage
£15,704 a year
Training course
Housing and property management assistant (level 2)
Hours
Monday- Friday 08:30 and 17.15
40 hours a week
Possible start date
Monday 3 March
Duration
1 year 6 months
Positions available
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
* Customer service
* Handling a wide variety of telephone calls
* Enquires and emails
* Using Bespoke CRM system
* Client Support
Where you’ll work
46 SEAVIEW ROAD
WALLASEY
CH45 4LA
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
THE LEARNING FOUNDRY LIMITED
Your training course
Housing and property management assistant (level 2)
Equal to GCSE
Course contents
* Customer Service: Be able to apply a range of customer service skills in order to provide a professional, accurate, timely, ethical and non-judgemental front line service which meets the needs of a diverse range of customers and stakeholders.
* Respond to vulnerability: Uses appropriate levels of skill and judgment to understand the needs of vulnerable individuals and groups (including those with complex needs) and respond accordingly.
* Communication: Demonstrate effective and appropriate communication skills to enable timely identification and resolution of issues. Be able to signpost customers who need additional support to other colleagues, partner agencies.
* Administration: Be able to apply a range of administrative skills in order to support a range of housing and property related services.
* Information collection and sharing: Understand and be able to use a variety of methods to collect and present information such as resident, neighbourhood and property data in an effective manner. Information and data must be collected, recorded and presented accurately.
* Team work: Work with internal colleagues and external partners to achieve individual, team and business targets. Work with colleagues to identify solutions to problems, appreciate the importance of team working and where they fit within the team.
* Time management: Organise and plan work in a flexible manner to ensure tasks are prioritised and completed within agreed timescales.
* Tools and equipment: Effective use of IT equipment and software, including housing and property management software. The appropriate use of housing and property related work equipment.
* Decision making: Effective decision making in order to ensure work tasks are completed in line with instruction and on time.
Your training plan
* Housing and Property Management Assistant level 2
* All training given inhouse
* CIG Level 2 in property and housing
* Functional Skills in English and maths if required
Requirements
Desirable qualifications
GCSE or equivalent in:
* Maths and English (grade 4+)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Customer care skills
* Problem solving skills
* Presentation skills
* Administrative skills
* Number skills
* Analytical skills
* Logical
* Team working
* Creative
* Initiative
* Non judgemental
* Patience
* Enthusiastic
* Well Spoken
Other requirements
This is an office based job,