Job Role: IT Support Technician
Job Type: Permanent
Employment Type: Full-time
Salary: £25,000 – £32,000 per annum
Working Hours: 37.5 hours per week
Location: Portsmouth, UK
We are seeking a motivated and experienced IT Technician to join our team and take a leading role in maintaining and advancing our IT infrastructure.
In this critical position, you will drive value across the company by supporting in all IT-related operations and contributing to our ongoing growth.
Reporting into the IT Manager, this role offers a unique opportunity to work in a collaborative environment within a company dedicated to excellence and innovation. If you have a keen eye for detail, strong problem-solving skills, and a passion for optimising IT systems and processes, we’d love to hear from you!
Key Responsibilities
* Provide support to all users across the organisation by logging all incidents and service requests accurately and resolving them in a timely manner.
* Support all company-owned technology, including desktops, laptops, printers, software, and mobile devices.
* Set up new starters and issue IT equipment.
* Triage incidents and support requests, escalating them to the appropriate third-party support function, and oversee resolution while keeping internal staff updated.
* Provide advice and guidance to staff on IT systems and software, translating technical information into easily understood language.
* Install, test, and configure appropriate software and functions according to specifications.
* Maintain general tidiness of the workplace in the interests of health and safety.
* Promote IT best practices and security awareness.
* Maintain asset registers for all IT assets, including telecoms, enabling effective tracking.
* Manage returns of IT equipment and IT asset disposals.
* Provide IT support on projects and office/desk moves.
* Offer IT support for internal or external events, including setting up and testing equipment.
* Support the IT Manager as required.
* Work in alignment with our culture and values.
Desirable Qualifications and Experience:
* Aptitude for IT.
* Excellent communication, organisation, and prioritisation skills.
* Good working knowledge of Word, Excel, and Microsoft Office.
* Proven experience in an IT support role, with at least 2 years’ experience in a similar role.
* Experience using web-based systems.
Requirements
Please note that roles at Hythe Engineering require security clearance. Successful candidates must obtain security clearance for the position.
* Contributory pension scheme.
* Private medical insurance, including optical and dental.
* 24/7 employee assistance program.
Standard working hours are 37.5 hours per week, 8:30 to 16:30, Monday to Friday, with a half-hour unpaid lunch break.
#J-18808-Ljbffr