1. Proficient administrative & Excel skills
2. Excellent customer service experience.
About Our Client
Our client is a well-established organisation within the Professional Services sector. With a sizeable team based in Dartford, they are recruiting for two client delivery support officers to join their team!
Job Description
3. Be responsible for client operational delivery of Bureau Services such as Invoice Validation, Tenant-On-Charging and Portfolio Management.
4. Ensure that all agreed client SLAs/KPIs are achieved and reported to the Client Delivery Lead.
5. Communicate quickly, regularly and clearly with the client in a professional manner, on the telephone and via email.
6. Manage the relationship with the client throughout the business cycle.
7. Liaise with the Client Delivery Lead, Head of Operations and Account Directors / Managers about operational and client issues.
8. Liaise with other members of the company to resolve any client queries quickly and efficiently.
9. Provide cover for your colleagues work when absent and help other members of your team and other teams during busy times by demonstrating a flexible approach to work.
10. Aspire to be a super user of the main systems and processes used by the team.
11. Support with training other team members to enhance their performance and productivity.
12. Support with all client complaints/queries ensuring that the correct query resolution procedure is followed.
13. Contribute to efficiency and business improvement projects when required.
14. Support with queries and escalations from across the business, where these cannot be dealt with within the client 'Cell' in which they arise.
The Successful Applicant
A successful Client Delivery Support should have:
15. Excellent communication and customer service skills
16. Previous administrative experience
17. Maths GCSE C or above is essential
18. Proficient Excel skills
19. Able to adapt and multitask
20. Able to take initiative
What's on Offer
21. A competitive salary ranging from £22,000 - £24,000
22. An opportunity to work in a friendly and supportive team environment.
23. Hybrid working
If you are a dedicated team player with a passion for delivering high-quality client service, we encourage you to apply for this Client Delivery Support position.