This role is an integrated position working between Mersey Care NHS Foundation Trust and Mersey and West Lancs NHS Trust to support early discharge within the Care Transfer Hub, putting emphasis on valuing patient time. The post holder will work with multidisciplinary teams in identifying and delivering a variety of quality improvement methods that will support identification and interventions required to reduce wasted time for patients in their journey of care and treatments through the hospital system, back out into community settings.
The role will work closely with staff in clinical areas using appropriate tools, systems, and processes that support the trusts capacity and flow ‘home first’ programme. The emphasis will be on quality improvement methodology to assure delivery of excellence in patient and carer care provision, ensuring that the patient receiving acute care and/or their carers are at the center of the system, involved at all stages of the journey and decision-making from admission to discharge.
The post holder will provide leadership in creating a culture of continuous improvement and excellence, promoting high expectations and ambitions, and providing advice, guidance, support, and coaching to ward staff and their teams on quality and safety.
Key Responsibilities:
1. Provide effective and visible clinical leadership to support wards and clinical teams on their quality improvement plans with a specific focus on patient flow leading to safe, timely, and effective discharges.
2. Initiate and develop implementation of data collection and subsequent improvements to measure and enhance quality outcomes related to SAFER care bundles and home first methodology for patients and their carers.
3. Work in partnership with the wider system to develop discharge processes and escalate any challenges/issues appropriately.
4. Identify areas for improvement and make recommendations utilizing improvement methodology to drive service improvement.
5. Provide learning opportunities for staff on safe, timely discharge for wards and clinical areas both formally and informally.
The successful candidate will support the development of pathways out of M&WL NHS Trust, ensuring appropriate use of all community resources including Intermediate Care and Discharge to Recover beds.
Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and also commissioned for services that cover the North West, North Wales, and the Midlands. We offer specialist inpatient and community services that support physical and mental health, alongside specialist inpatient mental health, learning disability, addiction, and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.
At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable, and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide while safely reducing costs.
Flexible working requests will be considered for all roles. Please see attached job description for main responsibilities. The successful applicant will be expected to be based within the Acute Hospitals.
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