About the Business: LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com.
About our Team: As an Associate Professional Services Consultant, you will be part of a team that supports and delivers the onboarding and ongoing customer management of new and existing customers of the RiskNarrative Digital Onboarding & Financial Crime platform. Relying on your product and industry expertise, you will ensure the best experience for our customers whilst delivering projects in a timely manner.
About the Role: You will take new business and dedicated existing clients through the full onboarding process, helping them to configure their financial crime strategy and advising them on best practices.
Responsibilities
1. Deliver bespoke onboarding requirements of new business customers to the RiskNarrative Digital Onboarding & Financial Crime platform.
2. Use your expertise in RiskNarrative’s product suite to provide valuable insight and guidance to customers, presenting, analyzing, problem-solving, training, and configuring the RiskNarrative platform.
3. Work closely with the Client Director on dedicated customer accounts to offer pro-active and excellent customer service.
4. Work closely with customers to develop financial crime strategies, configuring the RiskNarrative platform to best enable customers to achieve their objectives.
5. Gather client requirements by asking the right questions and documenting details to configure our systems while liaising with internal and external stakeholders.
6. Support and guide business customers through the full lifecycle of onboarding, meeting timescale requirements.
Requirements
1. Experience in implementing & configuring bespoke customer SaaS products would be beneficial.
2. Knowledge of using REST API for integrating SaaS platforms, familiar with JSON, XML & Webhooks would be beneficial.
3. Have financial crime knowledge/experience as an analyst, investigator, or similar in at least one of the below areas: Application Fraud, Transaction Fraud, KYC, AML, Data or Credit would be beneficial.
4. Demonstrate excellent teamwork and verbal and written communication skills, with the ability to work closely with customers at all levels, from investigator to C Suite.
5. Ability to handle multiple streams of work simultaneously.
6. Show ability to meet deadlines to meet client performance guarantees and service level agreements while delivering exceptional customer service.
At LexisNexis Risk Solutions, having diverse employees with different perspectives is key to creating innovative new products for our global customers. We have 30 diversity employee networks globally and prioritize inclusive leadership and equitable processes as part of our culture. Our aim is for every employee to be the best version of themselves. We actively welcome applications from candidates of diverse backgrounds and underrepresented groups.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK.
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