JOB TITLE – Front of House Supervisor The Parkgate Hotel DEPARTMENT – Front Office – The Parkgate Hotel RATE OF PAY - £12.00 per hour plus benefits CONTRACT TYPE – Full Time – Permanent HOURS OF WORK – 40 hours per week SHIFT DETAILS – 5 days out of 7 LOCATION – Cardiff CF10 1DA JOB ID - REQ4745 OVERVIEW Are you a talented hospitality expert ready to take on the role of Front of House Supervisor? WHAT ARE WE LOOKING FOR … We are looking for a strong character who has a hands-on approach and can deal with the pressures of day-to-day operational issues. Evidence of excellent people management skills is essential, as is the ability to organise, inspire and lead a team. Knowledge of ‘Opera’ would be beneficial but not essential. You will need a passion for this sector of the industry and the ability to deliver outstanding service in an environment where guests have high expectations. Experience in the Rooms Division sector of the hospitality industry is essential, with a preference for those candidates who have worked in a quality driven, high volume environment. WHAT YOU’LL DO … You will be responsible for supporting and implementing department standards and ensuring that they are practiced by the Front of House team throughout your shift. You will focus on providing the ultimate guest service experience for all guests, from the point of arrival through to the time of departure. You will ensure training is conducted to Resort standard and reflects business needs. ? WHATS IN IT FOR YOU… As an employee of The Celtic Collection, you can enjoy a range of incredible perks, including lifestyle and retail discounts for you and your family. Our career development opportunities are as unique as you are. We pride ourselves on being part of your journey every step of the way, starting on your first day where you can start your personalised in-house training pathway. We are sure you won’t be disappointed WHO ARE WE … Operated on behalf of the Welsh Rugby Union, The Parkgate is located just a drop kick from Principality Stadium and?is the perfect base for match days and any occasion to explore the city sights of Cardiff.? Stylish innovation meets?the?elegance?of yesteryear?as Cardiff’s most luxurious hotel?breathes new life?into two of the city’s most historic buildings.? Dating from the turn of the 20th?Century,?the?old Post Office and County Court?are?transformed into an exquisite place to stay?with period features?beautifully restored?to?create?alluring?spaces to?meet?and drink,?dine?and?relax.? From the?entrance?lobby tea lounge to?the rooftop spa,?refinement and sophistication?have?been?crafted into every detail?of this?luxury?lifestyle experience.? RECRUITMENT INFO In the event we receive a high number of applications, we reserve the right to close this campaign early In line with the requirements of the Asylum and Immigration Act of 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process. The Celtic Manor Resort is an equal opportunity employer and would welcome interest from applicants of all ages.