Operations Manager
Location: Gloucester and Birmingham
Salary: £45,000 – £55,000 per annum (dependent on experience)
About Us:
Enabling Lives is a forward-thinking care organisation dedicated to delivering exceptional, person-centred services across Gloucester and Birmingham. With a CQC ‘Good’ rating in all areas and ambitious plans for future growth, this is an exciting opportunity to join us at a pivotal time in our journey.
We are looking for a hands-on and experienced Operations Manager to take full ownership of operations, ensuring exceptional care delivery, regulatory excellence, and sustainable growth. This role will also see you stepping into the key position of Nominated Individual, driving compliance and quality standards at a strategic level. You will play a vital part in mentoring the Registered Manager/s and strengthening our operational infrastructure, allowing us to deliver on our vision for expansion and innovation.
This is a rare opportunity to shape the future of a growing organisation while advancing your own career in a leadership role with real autonomy and impact.
Key Responsibilities:
1. Operational Leadership: Take full ownership of daily operations across multiple sites, ensuring compliance with CQC standards and delivering outstanding care services.
2. Nominated Individual Responsibilities: Represent Enabling Lives as the Nominated Individual, maintaining accountability for regulated activities and leading our response to CQC and Local Authority requirements.
3. Regulatory Excellence: Act as the lead for CQC and Local Authority inspections, demonstrating your expertise in securing and sustaining ‘Good’ or higher ratings independently.
4. Team Development: Mentor and guide the team, empowering the Registered Manager and fostering a culture of accountability, learning, and high performance.
5. Growth and Innovation: Identify opportunities for service expansion and implement creative, innovative strategies to enhance operational efficiency and client satisfaction.
6. Quality Assurance: Embed a culture of continuous improvement, ensuring our services exceed expectations and maintain high-quality outcomes for the people we support.
7. Stakeholder Engagement: Build and maintain trusted relationships with commissioners, local authorities, and other key stakeholders to enhance our reputation and grow the business.
What We’re Looking For:
1. Proven Expertise: At least 3 years of experience in a senior operations or area management role within health and social care, with evidence of achieving ‘Good’ or higher ratings in CQC inspections.
2. Qualifications: Level 5 Diploma in Health and Social Care or equivalent.
3. Leadership Skills: Demonstrated ability to mentor and develop teams, creating an environment that promotes growth, innovation, and accountability.
4. Regulatory Knowledge: In-depth understanding of CQC regulations and Local Authority requirements, with a proven track record of managing inspections independently.
5. Growth Focus: A strategic mindset with the ability to identify and deliver growth opportunities while maintaining quality and compliance.
6. Relationship Building: Exceptional ability to establish and sustain productive relationships with commissioners and other stakeholders.
7. Driver’s Licence: A valid UK licence, own vehicle, and business insurance for travel between sites.
Why Join Us?
This is an exciting time to join Enabling Lives, where your leadership will make a real difference to our organisation and the lives of the people we support. We offer:
1. Career Progression: The opportunity to take on the Nominated Individual role, a pivotal leadership position that will advance your career and enhance your professional profile.
2. Autonomy and Impact: A role with real responsibility, allowing you to shape the future of the organisation while driving operational excellence and innovation.
3. Exciting Growth Opportunities: Join an ambitious and expanding organisation where your contributions will directly influence success.
4. Supportive Environment: Work in a collaborative and values-driven culture that champions innovation, teamwork, and personal development.
5. Competitive Package: A salary and benefits package reflective of your expertise and the value you bring.
Who You Are:
You’re someone who thrives in a senior leadership role, relishes a challenge, and is driven by the opportunity to make a lasting positive impact. With a hands-on approach and a focus on quality, growth, and collaboration, you’ll bring the vision and expertise needed to help Enabling Lives reach its full potential.
How to Apply:
Submit your CV and a tailored cover letter detailing your experience, ambitions, and why you’re the perfect fit for this role.
We are an equal opportunities employer and welcome applications from all qualified individuals.
Work Location: In person
Reference ID: OM01
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