Job description
Walsh Funerals and Memorials is a well-established, family-owned funeral and memorial company in the West Midlands, and we are proud to boast about being the first all-female funeral directors within the UK with three branches; Bloxwich, West Bromwich & Great Wyrley.
We hold strong values when it comes to looking after our families, therefore being a Memorial Consultant is a very important, yet very rewarding position. We are looking for a caring and nurturing person to maintain our company values and provide excellent customer service.
Our vision is to have another large funeral home and memorial showroom in a nearby area within the next 1-2 years so the position we are recruiting for is to ensure we have the right team ready for this expansion. Therefore, the location of this role will vary to help out at all our branches if required.
In order for you to be selected as a candidate, you will need the ability to write clearly and be proficient with word processing applications; a computer test may be requested prior to interview. You must also have a pleasing personality and strong communication skills.
It will be part of the role to be involved in all aspects of the funeral and memorial profession, and we encourage candidates to have an understanding of this, and be comfortable in doing so, before applying.
FULL training will be given.
Responsibilities:
* First point of contact for funeral/memorial enquiries - adopting a sensitive approach at all times, providing expert guidance and advice along the way.
* Arrange funerals, organise viewings and ensure client requirements are met.
* Promote and offer pre-payment funeral plans and memorial offers.
* Liaise with clergy, local authorities and other organisations, sending relevant documentation as necessary.
* General funeral administration: Updating paperwork, maintaining documents, sending emails and word processing.
* Receipt bank payments and charitable donations from clients, and manage petty cash.
* Build positive relationships in the local community including care homes, charities, social groups & religious venues.
* Advising and supporting families when choosing their loved one’s memorial.
* Sourcing memorials from stock and dealing with suppliers.
* Updating families on the memorial process - from start through to finish, when the memorial is fixed in place.
* Possess a proactive mindset with coming up with ideas, business development and networking events to help improve our connections in the communities.
Requirements:
* Experience as a Funeral Arranger OR a Memorial Consultant is preferred.
* PROACTIVE mindset with the determination to help us grow.
* Excellent organisational skills.
* Ability to work well under pressure.
* Ability to write clearly, with strong Microsoft Office knowledge.
* A caring personality and an ability to counsel clients – showing empathy at ALL times, whilst maintaining strong communication skills.
* Confidence to work well under limited supervision - lone working.
* Flexible approach to working, as out of hour appointments can be requested.
* Full UK driving licence and own transport, as you will need to work between all Bloxwich, Great Wyrley and West Bromwich when required.
Job Types: Full-time, Permanent.
Working Hours: 8 hour shifts Monday - Friday (Flexible With Time Starts & Finishes). Saturdays & Overtime available.
Salary: Wage is negotiable and dependent on experience. Starting from £12.21 per hour - £18.00 (including commission, overtime and performances).
Expected hours: 37.5 – 40.5 per week.
Additional pay / benefits:
* Bonus scheme
* Commission pay
* Loyalty bonus
* Performance bonus
* Yearly bonus
* Company pension
* Free parking
* Health & wellbeing programme
Experience:
* Funeral Director/Memorial Consultant: 1 year (preferred but not essential)
* Customer Service: 1 year (preferred)
* Care: 1 year (preferred)
Work Location: Within branch varying between Bloxwich, Great Wyrley & West Bromwich.
Reference ID: FUNERAL ARRANGER & MEMORIAL CONSULTANT
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