This post is fixed term/secondment for 6 months to meet the needs of the service.
If you are interested in applying for the secondment position, you must obtain permission from your current line manager prior to applying for this post.
An opportunity has arisen to work as a receptionist in the Nant Y Glyn Community Mental Health Team to cover maternity leave for a period of 6 months.
The purpose of this post is to provide an efficient and comprehensive administration and reception service for the service.
The post holder will work alongside the multi-disciplinary team and support in offering seamless care for the population of North Wales.
Main duties of the job
To provide comprehensive reception and clerical support for the Mental Health Service. Demonstrating a courteous, professional and sensitive manner at all times, the post-holder is expected to prioritise, manage his/her time and demonstrate a high degree of flexibility.
To be part of a cohesive and integrated admin function of the service. By the nature of the duties, the post-holder will be required to maintain strict confidentiality and will be expected to deal with patients, carers, relatives, medical/clinical staff and other service users, using the telephone and in writing, with courtesy and discretion at all times.
The ability to speak Welsh is essential for this post.
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person Specification
Qualifications
* Good standard of education - GCSE Maths and English Grade C or equivalent
* NVQ Level 2 Customer Service / Business Administration, or equivalent knowledge and experience, or willing to work towards
Experience
* Knowledge of a range of administrative processes
Apptitude and Abilities
* Ability to prioritise workload
* Able to function under pressure and meet deadlines
* Good knowledge of IT and Windows applications
Values
* Approachable and Professional in dealing with people and able to deal with difficult/emotional situations
* Ability to work alone or as a member of a team
* Flexible attitude towards duties and responsibilities
Other
* Friendly and efficient telephone manner
* Smart Personal Presentation
* Able to travel to meet the requirements of the post
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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