Due to the continued success and expansion of Avonline Networks we have an exciting opportunity for a Business & Networks Delivery Manager to join our team in Plymouth. Reporting into the Senior Delivery Manager, this Management Leadership role will have full responsibility for driving overall operational delivery of civils and cabling/splicing. Avonline Networks deliver service excellence on a nationwide basis. From the national fibre networks which millions of homes and businesses rely upon every day, to the infrastructure that delivers the latest technology to Multi-Dwelling Units (MDU's) across the UK. Providing installation and maintenance of infrastructure to MDU's across the UK for public sector, social housing, and private landlords, which include the latest technology, FTTP and IRS. The role & responsibilities: The role holder will be instrumental in providing leadership, setting direction and developing opportunities to improve efficiency, effectiveness and customer service through empowering and inspiring their operational field engineering management team and team members, whilst maintaining a strong safety zero-harm and performance leadership culture so that our people work safely and flourish to deliver the best possible business and customer outcomes. Building and maintaining collaborative relationships with internal stakeholders, external partners and customers is vital for optimal delivery and future growth of this key workstream. You will: Results driven with a focus on operational rigour and integrity. Developing a high performance customer centric culture, with commercial focus Informed decision making by understanding the detail, supported by data Right sizing operational teams ensuring that sufficient civils crew capacity exists to underpin customer commitments Accountable for creating a safe working environment with a zero-harm culture, ensuring teams are trained as appropriate and sufficient governance in place to ensure all health and safety checks are completed within required timescale and quality. Champion an ethos that strives for continual improvement and challenges the status quo at all levels. Commercially aware with performance leadership techniques that deliver sustainable growth and addressing behavioural and compliance issues following our process and procedures. Lead, empower, engage, and motivate your people to be the best that they can be. Focus on people leadership development, including succession planning, training & development of your teams. Accountable for owning the relationship with operational partners such as Back Office whilst challenging stakeholder performance. Present to a wide audience of people on a frequent basis that portrays why Avonline should remain as the partner of choice. Risk management, jeopardy management and protection of the contract by building and maintaining excellent relationships with all key stakeholders, including Clients, Directors, Senior Management Team colleagues, subcontract suppliers and the direct labour workforce. A true customer champion, with the ability to be solution focused, demonstrating customer empathy in everything you do. What we need from you. Delivery & program management level experience within the Telecoms sector Cabling management experience Strong leadership abilities with a proven experience leading successful engineering teams and ability to manage operational risk. Demonstrable record of performance leadership and coaching for performance Self-motivated, result driven and thrives in a busy working environment Dynamic leadership capability, understanding culture and what it means to cultivate a leadership mentality Renowned for creating sustainable performance through personal leadership and the ability to build brilliant teams. Strong commercial management skills Strong communication skills and abilities to build solid relationships with key stakeholders Proficient in the use of systems with the ability to use Excel and PowerPoint to build compelling stories