IT Systems Engineer - Rugeley
Salary up to - £35k
Onsite 5 days per week
IT Systems Engineer required for a leading client based in Rugeley. My client is currently seeking an IT Systems Engineer to support and maintain clients' IT systems, as well as provide effective desktop support to all end users. The department aims to resolve IT-related issues swiftly and effectively, handling a wide range of requests—from setting up email accounts to performing advanced system diagnostics. Additionally, the team focuses on improving and expanding the IT services offered to clients.
This role delivers advanced technical support to the clients' customer base, ensuring seamless service across both physical and virtual environments. It also involves the deployment, monitoring, and enhancement of customer IT infrastructure, as well as driving internal service improvements.
Key Skills and Responsibilities:
1. Previous Service Desk experience
2. Assist in executing the IT strategy and strategic initiatives led by the Service Delivery Manager.
3. Deliver top-tier post-sales support to the clients' Managed Service customers.
4. Ensure prompt and efficient resolution of Remote Monitoring and Management alerts to minimize any impact on client operations.
5. Ensure tickets are resolved within established SLAs.
6. Mentor and train support staff as needed.
7. Foster individual performance, enhance technical skills, and drive service improvements when appropriate.
8. Microsoft 365 Certified: Administrator Expert - desirable
9. Experience in Azure/AWS architecture, integration, and migration
10. Deployment and administration of KnowBe4
11. Ubiquiti deployment and management
12. Meraki deployment and management
13. Networking (physical and virtual) including VLAN, LACP, STP, QoS, ACLs, and VRRP
14. Server management (physical and virtual) with HPE, Hyper-V, and VMware
Interested?! Send your up-to-date CV to Emma Siwicki at Crimson for review.
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