We are seeking an experienced Credit Controller to join our team in Rickmansworth. The ideal candidate will have a minimum of 5 years experience in credit control and will play a key role in ensuring timely payment of goods and services provided to customers. Knowledge of Panjabi/Hindi is preferred as many of our clients are speakers of these languages, which will assist in smooth communication and payment processing. Key Responsibilities: Credit Assessment : Evaluate the creditworthiness of new and existing customers by analyzing their financial statements, credit reports, and payment histories to mitigate risk. Credit Policy Development : Develop and implement effective credit policies and procedures to minimize risk while maintaining healthy sales and cash flow. Invoicing : Ensure accurate and timely issuance of invoices to customers, including all necessary details and adherence to company processes. Payment Monitoring : Track customer accounts for overdue payments and follow up via phone, email, or letters to secure payments within the agreed terms. Dispute Resolution : Collaborate with sales and customer service teams to resolve disputes or discrepancies regarding invoices or payments. Cash Flow Management : Manage the companys cash flow by ensuring the timely collection of outstanding debts and minimizing bad debt losses. Reporting : Provide management with regular reports on the status of outstanding debts, collection efforts, and any significant credit-related issues. Customer Relationship Management : Maintain strong relationships with customers while enforcing credit policies in a diplomatic but firm manner. Legal Action : Take legal measures or engage with debt collection agencies when necessary to recover outstanding debts. Process Improvement : Continuously seek ways to improve credit management processes, enhancing the overall efficiency and effectiveness of the department. Key Skills and Attributes: Effective Communication : Must have strong communication skills, with the ability to handle difficult conversations in a professional manner. Attention to Detail : Accuracy is crucial when managing invoices, payments, and financial records. Financial Acumen : Strong understanding of credit management, financial analysis, and risk assessment. Diplomatic Approach : Ability to balance enforcing payment terms with maintaining positive client relationships. Proficiency in Accounting Software : Familiarity with financial software, as well as relevant regulations and compliance standards. ADZN1_UKTJ