32 hours per week
We are searching for outstanding individuals to join our dynamic, passionate and fun team. We are looking for The Best of the Best - could this be you?!
As an award-winning employer, we will invest in you; supporting your personal growth with training and development paths and we'll celebrate and reward your success along the way!
In return for your hard work and commitment we offer:
* Enhanced pay (up to an additional £3 per hour for working week days after 7pm and weekends).
* Service Charge (Tronc) earn up to an additional £3,000 per year
* Company sick pay for up to 4 weeks
* A range of discounts including 50% off spa days and dining, not to mention preferential room rates for employees and family (subject to availability of course)
* Annual party, family fun days, award dinners - we love to celebrate!
* Up to 30 days annual leave, increasing with length of service
* Complimentary overnight stay for you and a guest (including dinner, bed and breakfast with spa) when you complete a three month probation
* FREE food and drink; The Green Room is our team's dedicated space to chill out, when not 'on stage' looking after our guests.
* Investment in personal growth through Apprenticeship, Training Courses and Development Programmes.
* Can't wait until pay day? Wage Stream allows you to pay yourself when you need it!
* Hospitality Rewards include FREE Employee Assistance Programme from Day 1
* Local discounts on gym memberships
* Complimentary counselling sessions to support mental health
* Wellbeing App with a range of support such as podcasts, fitness videos, recipes
* AND MUCH MORE...........
CORE VALUES
Our Core Values shape our company culture and impact our business strategy. They help us create a purpose, improve team cohesion and create a sense of commitment in the workplace.
* Empathy: Caring and understanding about another person's perspective or circumstance
* Collaboration: Working as a team, listening and supporting each other to reach our collective goal
* Drive: The desire to achieve high standards at all times and keep going, no matter what challenges we encounter/face
* Trust: Honest, reliable and accountable do what we say we'll do
* Passion: A love for doing what we do, and doing it with positivity and enthusiasm.
Job Summary
To be responsible for delivery of outstanding treatment experiences for our guests and members, providing a warm, consistent and welcoming service. To offer homecare and skincare advice through the recommendation of products.
Key Responsibilities
Working Relationships/Communication:
* To interact and communicate effectively with all team members of the spa and all members of the hotel team.
* To attend any treatment and product training ensuring Continuous Professional Development and raise any training needs to the Spa Manager.
* To attend and partake fully in all departmental meetings ensuring effective team communication.
* Assist in providing departmental orientation to newly recruited staff.
* To make sure any positive and/or negative guest feedback is communicated to the spa manager as quickly as possible.
Productivity
* To ensure that sales tools (consultation forms, prescriptions, brochures, samples etc) are effectively utilised at all times to facilitate the sales process.
* To be completely knowledgeable about all retail products and Spa services.
* To liaise effectively with product house representatives.
* To be fully aware of current and future services and make suggestions for improvement, expansion and/or creation of new services.
* To actively up-sell spa treatments.
* Develop your own treatment column by providing excellent treatments and service and by asking each and every guest if they would like to rebook their next appointment before they leave the spa where possible.
* To achieve treatment and retail sales targets as set by the Spa Manager.
* To put together a homecare/lifestyle recommendation for each and every guest, up selling the spa retail products and improving the guest experience.
* Work within set times for your treatments, monitor your timekeeping and ensure you are working to the best of your ability at all times.
Health & Safety
* Adhere to all Health & Safety Procedures at all times
* To ensure that consultation procedures are adhered to without exception and ensure awareness of contra-indications for each treatment.
* To ensure that all guests sign in and sign the thermal suite and gymnasium disclaimer forms before using the facilities and that staff are trained to pick up on any conditions which would contra-indicate usage and are picked-up on and any appropriate action taken.
* To ensure that all health and safety procedures are adhered to and these procedures are followed. Accidents and hazards must be recorded and reported immediately.
Standards
* To establish a strong guest service ethos, objectively evaluated through client feed-back.
* To ensure all guests are greeted on arrival to the Spa with a warm, welcoming and friendly manner, ensuring you introduce yourself to the guest.
* To ensure all guest consultation forms are completed prior to giving the requested treatment.
* To notify the Treatments Manager immediately of any guest complaints whilst trying to resolve the issue to the guest's complete satisfaction.
* To ensure that the treatment and care protocols as established in the Standard Operational Procedures Manuals are maintained at all times.
* To ensure the guests comfort and well-being is priority at all times.
* To maintain a standard of excellence in terms of the visual presentation of the spa.
* To report all maintenance faults to your Manager, Duty Manager or Maintenance Manager.
* To ensure the highest standards of cleanliness and hygiene at all times throughout the spa areas.
* To adhere to The Spa dress code and be professionally presented at all times.
* Ensure that all safety precautions and spa rules are observed by team members, members and spa clients to ensure yours and their safety at all times whilst using the spa.
GENERAL
* Be responsible for Health and Safety as an individual and also to work colleagues, customers and the business, reporting concerns through the Health and Safety processes and procedures.
* Ensure continuous professional development of self, including attending required training courses and seeking means of developing within the business
* Promote continuous improvement in the level of quality and customer care provided by the business and make proposals/suggestions where applicable
* Respect colleagues and the working environment at all times.
* Ensure high standard of dress and self-presentation within the working environment
* Undertake any other duties commensurate within the position for which you are qualified.
About Rudding Park
A privately-owned luxury hotel, Rudding Park has 90 bedrooms and suites, a destination spa, two restaurants and a kitchen garden, private cinema, two golf courses and meetings and events venue. Set in 300 acres of landscaped gardens and woodland, Rudding Park is one of the most beautiful Harrogate hotels.
Rudding Park features the first Roof Top Spa in the UK and offers an extensive range hydrotherapy and thermal experiences. We offer an extensive range of treatments and guests can discover the Escape Zone - a peaceful and serene space to relax following a treatment. The Spa also offers an indoor swimming pool using natural waters from the grounds of Rudding Park, a Juniper Log Sauna, Rasul for traditional Moorish mud treatments, Retail Therapy, Hair Studio, Nail and Beauty Studio.
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