Job Description
🚨 We’re hiring a Service Design Lead! 🚨
📍 Location: Hybrid - 8 days/month in the office (London or Leeds)
💼 Salary: £45-55k
📆 Experience: 2-3+ years
Are you a Service Designer who thrives in complex environments? Join a leading charity working across a vast network of stakeholders, including schools, libraries, healthcare providers, and supply chains. You’ll enhance physical and digital touchpoints, collaborate across teams, and drive impactful service improvements in an evolving, ambiguous space.
What we’re looking for:
✅ Experience designing services across physical and digital spaces.
✅ Background in larger, complex organizations (not small charities).
✅ Strong collaboration skills and stakeholder management expertise.
✅ A proactive approach to maintaining momentum in ambiguous environments.
Why join us?
You’ll play a pivotal role in shaping how a high-impact charity delivers meaningful services to its users and partners, all while working in a supportive, forward-thinking team.
🎯 Interview Process:
* Introductory chat with the hiring manager.
* Task and meet-the-team session (in-person).
* Final chat with a senior stakeholder.
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