Customer Introducer / Executive - £23,300 plus career progression increases & bonus
Hours: 35 hours a week
Location: Belfast City
Are you looking for a new and exciting career? We are looking for ambitious Customer Introducers to join our HUB team, delivering an exceptional and friendly service. If you have a passion for customer service, good attention to detail, and are an empathetic listener who can adapt your style for the best outcome for our customers, come join us at The HUB Group.
Our Introducers are the first point of contact for our pre-engaged customers (not cold calling), providing insight into our products and services to ensure it meets their needs - so a prompt, efficient, and friendly experience is key. A full induction and training programme is offered, enabling you to deliver an exceptional customer experience.
Salary: £23,300 plus career progression salary increases & discretionary bonus
Location: Belfast City. Office-based then hybrid.
This is a full-time, permanent position at 35 hours a week, Monday - Friday 9am-5pm, with one 12pm-8pm full week every 6 weeks. Initially, this is office-based; however, once the probation period is complete, the role is then offered on a hybrid model (2 days in the office).
Who are HUB and Why Us?
At the HUB Group (part of Just Group plc – a FTSE-250 company), we focus on finding the right financial solutions for people approaching or in retirement. Our purpose is to help people achieve a better later life. We provide advice on releasing equity from people's homes, turning pension savings into an income for retirement, and funding long-term care.
We want to ensure all our people are supported to become subject matter experts within their chosen career field. We’ll invest time in developing you and your career goals through our career development frameworks. Not only does your salary increase, but you will also be provided with technical and skills development training and have access to on-demand learning and opportunities to upskill within your career field or multiskill into another part of the business.
What can we offer you?
* Career progression salary increases and discretionary bonus scheme – opportunity to raise salary up to £26.8k, based on role performance & personal attitudes at work.
* 28 Days Annual Leave (plus bank holidays), Birthday day, plus Sustainable Travel Time – extra time off for employees who go on holiday via transport with lower carbon emissions than air travel.
* Amazing Pension Scheme - Employer starts at 7% and increases to 10% based on your contribution.
* Private Medical Cover, Income Protection, and Life Assurance.
* Learning and Development opportunities - including access to LinkedIn Learning.
* FREE access to the Headspace App, a 24/7 Employee Assistance Helpline, and Trained Physical & Mental Health First Aiders (On-Site).
* A variety of Employee Funded Benefits available via our Online Benefits Portal including Dental, Cycle to Work schemes, Charitable Salary Giving, and much more.
More About What You Will Be Doing:
As an Introducer, you will introduce our products and services to be the first point of contact with our customers, providing a prompt, friendly, and efficient experience. By discussing our products and services with our customers, the aim is to book appointments between them and our advisory service. This is achieved through inbound and outbound calls but is never a cold calling role. All our customers are pre-engaged with our business as they have already expressed an interest in hearing about our products and services beforehand.
You will manage and maintain a diary system that ensures call-backs are well-timed and delivered between customers and our retirement coordinators. You will deliver great service and enable our customers to gain confidence in what we do.
A full training and induction programme is offered to enable you to deliver an exceptional customer experience in every interaction, by being helpful and making doing business with us easy, efficient, and positive.
To be successful in this role, we look for people who are customer-oriented and have their best interest at heart, as well as the following:
* Experience working directly with customers in a customer service or sales environment in any relatable sector – such as financial services (ideally), retail, hospitality, etc.
* Good phone experience speaking to customers over the phone.
* Strong attention to detail.
* Great active listening and interpersonal skills with the ability to communicate at all levels.
* Basic / Good computer literacy skills – being able to use Outlook, Word, and CRM systems.
* Ability to work under pressure to achieve objectives within timescales, without compromising accuracy and quality.
* GCSE (or equivalent) educated as a minimum with Grades C or above in both English and Maths.
If this sounds like your next opportunity with career progression, we want to hear from you!
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