Job Description
Junior IT Support Technician required. Our client is are a UK leading organisation who specialise in IT strategies and solutions to power growth. Working across the South East & beyond, they deliver infrastructure, security, software and support for businesses, schools and other organisations.
They are now looking for an experienced IT Support Technician to join their team based in Marden, Tonbridge.
The successful candidate will provide 1st and 2nd line support to clients and provide onsite support to clients when required.
Position Overview
1. Manage and prioritise service tickets.
2. Provide 1st and 2nd Line technical support / onsite support when required
3. Monitor & action system alerts.
4. Assist clients with management of Microsoft 365 services
5. Assist with preventative maintenance checks of ours & customers infrastructure
6. Assisting with quoting and purchasing of services
7. Providing truthful & accurate information as requested
8. Identifying and reporting any suspected security weaknesses
9. Ensuring all reports and malfunctions are made through the appropriate management channel
Position Requirements
10. GCSE’S Maths & English
11. Knowledge of Microsoft Products
12. Windows 10/11 – Troubleshooting
13. Computer Hardware Repairs
14. Excellent customer service skills
15. Experience of Mac Os (Desirable)
16. Connect wise Automate (LabTech) – Desirable
Position Remuneration
17. Salary £18,000 – £25,000
18. Monday to Friday 8:30am – 17:30pm
19. 25 days holiday including bank holidays
20. Pension Scheme
21. Parking on site
22. More benefits discussed at interview stage