Housing Officer (Allocations)
Location: Berwick, Ashington or Durham.
Contract: Permanent
Hours: 37 per week
Salary: £36,047 per annum, inclusive of car allowance (inclusive of April 2025 pay award).
Closing Date: 29th April 2025 at 5PM
Do you enjoy working with people and making a positive impact on their lives? If so, our Housing Officer role is for you.
We’re looking for an experienced housing professional with a customer-focused approach to supporting tenants in meeting their housing needs, ensuring they have a safe and comfortable place they’re proud to call home.
About the role:
As a Housing Officer in the Tenancy Management or Allocations teams, you will provide excellent customer service for tenants, delivering a range of housing management services, from allocating properties to monitoring tenancies.
Although you will predominantly work in either the Allocations or Tenancy Management team, you will be expected to have a level of flexibility as the service requires.
About you:
The ideal candidate will be able to demonstrate knowledge and experience of all aspects of housing management. We are looking for candidates who have excellent communication skills and are solution-focused.
The Benefits:
* 28 days annual leave (plus bank holidays) for full time employees; pro-rata to part time employees.
* Working from home where business needs allow, up to 2 days per week.
* Health cash plan membership so you can save money by claiming cash back – over £1000 each year - towards essential healthcare such as dental, optical, physio and loads more. We’ll also cover the costs of including any dependent children in the scheme – up to the age of 21 or 24 if in full time education – that you may have.
* Access to savings on gym memberships plus cash back and discounts on purchases from major retailers including supermarkets, travel, cinema and more.
* Generous pension scheme with life insurance of 3 x salary.
About us:
* We’re all about helping people in need of housing. We believe a good home makes lots of other things possible, so we provide great homes and services that do just that.
* We’ve built Bernicia to be a business that people want to be a part of. We’re one of the North East’s largest and most successful housing providers; building, renting, selling and managing homes as well as providing services to over 60,000 customers.
* Everything about Bernicia is people focused, that’s why we’ve held the Investors in People Gold Award since 2010.
* We operate within a set of simple, but effective values, which blend perfectly to create our unique ‘Bernicia Way’ culture. This ensures we are customer focused, through working together, respecting each other, being accountable for our actions and demonstrating integrity and leadership.
A full clean driving licence and use of a vehicle for work purposes are required.
This post may be subject to an enhanced DBS check.
If you want to know a bit more about this post, please ring:
Emma Webb on ext. 0191 238 3868
We reserve the right to close this vacancy earlier than advertised, should we receive a large volume of applications.
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The Group is fully committed to the promotion of equal opportunities, and we particularly welcome applicants from groups who are currently under represented at Bernicia.
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