Technology Manager - Property Why join us: In Sainsbury's Tech we build the technology which powers the UK's number 1 multi-channel, multi brand retailer. The role of the Technology Manager is central to the business-critical transformation of Technology delivery and ultimately achieving Sainsbury's business strategy. Sainsbury's Tech has a complex resourcing model, working within a matrix team structure, including internal and external teams, both on and offshore, and strong partnering with external third-party organisations. Reporting through to a Head of Technology, the Technology Manager works at the heart of this operating model. About the Team: The Technology Manager has the responsibility to assure the technology service and delivery provision for their tower. Property has a mix of inhouse, 3rd party team members and a shared team, through this external partnering model. The role is responsible for the performance of their external partners managing the services provided by the Engineering and BAU (business as usual) teams, and the finances associated with their tower. What you'll do: The Technology Manager will be working closely with our property stakeholders across store planning, FM, construction and other areas to ensure the correct technical and security practices of Tech are upheld and high-quality solutions are implemented. The role will cover a wide variety of different products, including a mix of in-house built solutions and third party SAAS products, so stakeholder and supplier management is very important for successful delivery, within our capital and operational budgets set for each initiative. The Technology Manager will have experience in agile delivery management, resource and capacity management (both of internal teams and commissioning external resources and suppliers) to build skills and capacity, where needed. They will be a leading force driving forward and delivering changes and enhancements to products at pace. The Technology Manager will support ensuring that we have, fit for purpose, secure, efficient and innovative infrastructure and applications to support the needs of the organisation and our customers. They will be responsible for the technical assurance of business outcomes, responsibilities and outsourced platforms and services, always ensuring we maximise value for money in development, contracts, services and service management. The Technology Manager will drive ways of working in our technical processes, improving the quality of our technical solutions and ensuring we can deliver value early and often. Who you are: In-depth experience of working with large-scale third-party technology suppliers in complex, large scale organisations In-depth knowledge of service management in the context of agile and iterative in-house development, as well as more traditional waterfall programme delivery Experience of service management, including an understanding and experience of ITIL (Information Technology Infrastructure Library) Service Management framework A broad knowledge and understanding of technology concepts, with proven experience of successfully managing and maintaining services. Experience of demonstrating strong commercial acumen Experience of identifying continuous improvement through innovation or service improvements Proven track record of strong leadership and ability to demonstrate these inside and outside of our organisation. Ability to coach others to make the right 'customer' decision. Understanding process management and controls. Excellent Customer Service: coaching others to make customer-oriented decisions and shares great stories of exceptional customer service. Ability to implement processes that are logical and understood by a broad audience. Ability to work collaboratively to support the long-term wider business agenda. Adaptable approach to delivering service & value at pace. Proactive in owning workload and managing multiple delivery and service demands in parallel. Show initiative to implement new ideas whilst being able to take an objective view on what is realistically possible. Communicating and influencing, including managing messages when presenting to stakeholders and up to Senior Manager level Ability to work independently and proactively. Able to participate in technical detail, where required. Take accountability for personal development including seeking feedback, building, and maintaining a meaningful personal development plan. LI-SE1 We are committed to being a truly inclusive retailer so you'll be welcomed whoever you are and wherever you work. Around here, there's always the chance to try something new - whether that's as part of an evolving team or somewhere else across the business - and we take development seriously and promise to support you. We also recognise and celebrate colleagues when they go the extra mile and, where possible, offer flexible working. When you join our team, we'll also offer you an amazing range of benefits. Here are some of them: Starting off with colleague discount, you'll be able to save 10% on your shopping online and instore at Sainsbury's, Argos, TU and Habitat, and we regularly increase the discount to 15% at points during the year. We've also got you covered for your future with our pensions scheme and life cover. You'll also be able to share in our success as you may be eligible for a performance-related bonus of up to 20% of salary, depending on how we perform. Your wellbeing is important to us too. You'll receive an annual holiday allowance, and you can buy up to an additional week's holiday, and we provide private healthcare. We also offer other benefits that will help your money go further such as season ticket loans, interest free car loan of up to £10k, cycle to work scheme, health cash plans, salary advance (where you can access some of your pay before pay day) as well access to a great range of discounts from hundreds of other retailers. And if you ever need it there is also an Employee Assistance Programme. Moments that matter are as important to us as they are to you which is why we give up to 26 weeks' pay for maternity or adoption leave and up to 4 weeks' pay for paternity leave. Please see www.sainsburys.jobs for a range of our benefits (note, length of service and eligibility criteria may apply).