Order Processing Process customer orders, ensuring accuracy and timely fulfillment. Track order status and provide updates to customers. Creating Purchase Orders Co-ordinating with Logistics Department and booking transport for delivery Handle returns, exchanges, and refunds Product Knowledge Stay informed about the company's products, services, and promotions. Be able to answer customer questions about product features, benefits, and usage Skills and Qualities: Excellent communication skills (written and verbal). Strong problem-solving and conflict resolution skills. Customer-focused attitude and a passion for providing excellent service. Ability to work independently and as part of a team. Ability to handle stress and maintain composure in fast-paced environments. Good time management and organizational skills. Knowledge of relevant software and systems