Job summary Exciting opportunities have arisen for highly motivated, experienced administrators to join the Endoscopy booking team as an Endoscopy Booking Clerk at Ipswich Hospital. In this role you will be contacting patients via the phone, directly to book patients for their endoscopy procedures to assist diagnosis via our 18 week, urgent and 2 week wait pathways. This role would be worked on a rota shift basis. Hours are between 08:00 and 16:00 Monday to Friday and Saturday 09:00 to 17:00. This may be subject to change upon needs of the service. Main duties of the job You will be responsible for booking patients in line with the Trust 'Patient Access Policy' and ensuring that all patients are allocated to an appropriate endoscopy list and procedures are carried out as soon as possible. You will need to be fully computer literate in all Microsoft applications and ideally have recent administrative experience. You will also need excellent organisational and communication skills, with the ability to prioritise own workload while maintaining a high level of accuracy. About us We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients' own homes. We are the largest NHS organisation in East Anglia, employing more than 12,000 staff. We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options. Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services. Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients. We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what's widely regarded as the world's best EPR system to ESNEFT, transforming life in hospital for staff and patients. If you are passionate about patient care and want to develop your skills and knowledge, then we want to hear from you. Find out about living and working here - www.youtube.com/watch?vGkPu7HphU8A Date posted 17 January 2025 Pay scheme Agenda for change Band Band 3 Salary £24,071 to £25,674 a year pro rata Contract Permanent Working pattern Part-time Reference number 432-HR2019-24 Job locations Ipswich Hospital Ipswich IP4 5PD Job description Job responsibilities For full details of the responsibilities and duties of this role please see the attached job description. Job description Job responsibilities For full details of the responsibilities and duties of this role please see the attached job description. Person Specification Experience Essential Working in an administrative role Knowledge of Careflow and other Colchester Hospital systems Desirable Knowledge of HICCS booking System Qualifications Essential Competency in computer skills. Good general standard of literacy and numeracy Desirable Good GCSE qualifications Knowledge Essential Experience of working in an acute setting Desirable Experience of working within an Endoscopy Unit Skills Essential Ability to prioritise workload Team player Accuracy and be Flexible Excellent telephone manner Person Specification Experience Essential Working in an administrative role Knowledge of Careflow and other Colchester Hospital systems Desirable Knowledge of HICCS booking System Qualifications Essential Competency in computer skills. Good general standard of literacy and numeracy Desirable Good GCSE qualifications Knowledge Essential Experience of working in an acute setting Desirable Experience of working within an Endoscopy Unit Skills Essential Ability to prioritise workload Team player Accuracy and be Flexible Excellent telephone manner Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name East Suffolk and North Essex NHS Foundation Trust Address Ipswich Hospital Ipswich IP4 5PD Employer's website https://www.esneft.nhs.uk/ (Opens in a new tab)