Opportunity:
My client is an e-commerce business located in Knowsley, Merseyside. They operate in a diverse range of B2B and B2C sectors and currently have nine websites spanning several industries some of which need an amazing, knowledgeable individual to drive sales and further growth.
Working with some of the best-known brands in their respective fields in the UK, we have an extensive supplier portfolio and large catalogues to manage and administer.
They are looking for a key individual to bring their Customer Service system knowledge to their business and implement best practices in Customer Service Excellence.
This needs someone who likes a challenge, like to make a difference and be recognised as the person who brings new and exciting levels of Customer Service and Customer Journey experience to the business.
Role:
1. An accomplished and results-oriented professional with experience in operations and customer service excellence.
2. A record of optimising operational efficiency, driving customer satisfaction, and leading high-performing results.
3. Overseeing various aspects of operations, including inventory management, and process improvement.
4. Adept at resolving customer queries and complaints promptly and effectively.
5. A commitment to delivering exceptional service and achieving organisational objectives.
6. Skilled at working effectively with different dep...