Night Concierge – Manchester Hourly Rate: £13 per hour Hours Per Week: 2x 9 hour shifts Shifts: working a shift pattern of 10pm-7am Vita Union Designed to exceed the expectations of professionals living in the city, Union Co-living is on a mission to disrupt the premium residential living market with an innovative new co-living brand. With high-end furnishings, best-in-class amenity spaces including private dining rooms, in-house bar, co-working spaces, cinemas, lounges, and state of the art gyms; we extend the home to create the perfect environment for residents to thrive. We are seeking a dynamic and enthusiastic Night Concierge to support this exciting concept. As part of our team, you’ll play a key role in shaping the experience for our residents. You’ll have the opportunity to bring your creativity to the table and make a lasting impact as we redefine what it means to live in style and comfort. Our Night Concierge Provide an exceptional & personalised service to residents by anticipating and delivering to their needs; offering information on local attractions, and handling enquiries with a focus on creating a seamless and positive experience, whilst maintaining the upkeep of our site & facilities. Front of House / Reception; greet and welcome residents and guests with a warm, friendly and vibrant attitude. Be on hand, delivering solutions to issues or challenges that may arise; Attend to any query or incident that may arise with residents and resolve issues promptly and professionally Support move-ins/outs for our residents. Maintain the upkeep of our premium site & facilities; communal areas must be cleaned and maintained to a high standard throughout the night-time shift during periods when residents & guests are in the shared spaces and during the quieter night hours. Maintain external areas; terrace, smoking areas and bin-store are cleaned throughout the evening; ensure that designated areas of the building (both internally & externally) are cleaned to high standards. Conduct block walks every 4-6 hours surveying and reporting every area of the building. Ensure our facilities are being looked after respectfully by residents & guests. Replenish refreshment stock, such as coffee beans, tea bags, milk and vending machine food products. Manage & store parcels correctly to allow residents to easily access their deliveries as required. Be the primary point of contact for any potential incident or emergency that may occur onsite; in the unlikely event of an emergency; remain calm, follow procedure, escalate to management and contact relevant emergency services as required. Follow Health & Safety guidelines ensuring building and residents are safe Who We’re Looking For Vita Union delivers a luxury, all-encompassing residential experience to our residents. Our aim is to guarantee the best customer service to all guests 24 hours a day, 7 days a week. Our Night Concierge play a critical role ensuring that these standards are met throughout our buildings ensuring a pleasant, clean and comfortable environment for our residents. We are looking for: An experienced Customer Service professional who can demonstrate confidence and professionalism in a customer facing role. Experienced in cleaning duties, ideally with a background working in large, multi-room premises such as resident accommodation, hotels, hospitals, retail etc. Vibrant, bubbly personalities to match our Vita Group culture Duties are audited using tablets, therefore someone with IT experience, ideally using tablets or smart phone devices would be desirable Our Night Concierge largely work individually rather than in larger teams, therefore we require someone who is comfortable working independently We’re looking for vibrant and enthusiastic people to join our wonderful team here at Vita Union. We only recruit the best of the best who pride themselves on making our resident’s experience premium & luxurious. Why work for us……. Our employees have the pride of working at our luxury properties, which offer the highest standard of resident accommodation across the UK. We reward the commitment and dedication of our people by providing the following benefits: Holidays – 22 days paid holiday per annum (pro rata) Bank Holidays – 8 paid holidays (England & Wales Bank Holidays) (pro rata) Your Birthday – We insist that our employees take their birthday off work ensuring they can celebrate their special occasion in a way that is meaningful to them. Perkbox – All employees are given access to a Perkbox account, enabling them to choose lifestyle perks that matter by giving points to spend on a wide range of products, services & experiences, such as; cinema tickets, supermarket savings, discounted days out, a daily coffee or a summer holiday – there’s something to suit everyone Royal London Pension – We care about our people and their future. Vita Group contribute a financial value of 3% of salary to your pension pot in addition to 5% employee contribution to help prepare for the future. Parties & Events – We expect high standards from our people and like to reward demanding work by hosting parties and events each year, encouraging colleagues to let their hair down, have a great time and celebrate success together. Recognition Programmes – We recognise and celebrate our people via numerous recognition schemes, such as employee of the month vouchers, community champion, experience awards, golden buzzer awards, work anniversaries etc. Career Development – Whether your Vita career is a medium or long-term venture; we onboard all employees by means of a thorough induction and learning & development programme, delivering professional progression via our Bronze, Silver, Gold & Platinum training & recognition schemes. 24/7 Employee Assistance – The wellbeing of our colleagues is of vital importance to Vita Group. All employees have access to a confidential service; offering support and guidance for personal or work-related issues that may be impacting wellbeing. Important Unfortunately, we are unable to offer Right to Work Sponsorship. Therefore, if you do require a company to sponsor your Right to Work in the UK, we will not be able to progress your application further. All offers of employment are subject to satisfactory pre-employment checks which will include Disclosure & Barring Service (DBS) checks.