Job Description
Car Repair Specialist - French Speaking \n\nLiverpool\n\nSalary: Circa £36k\n\nMy client is seeking a Car Repair Specialist to provide exceptional service and support for vehicle repair customers. Your role will be to to deliver and sustain a fantastic experience for all our customers.\n\nKey Responsibilities:\n\nOffer first-line technical support via calls, emails, and other customer inquiries.\nDiagnose and resolve technical issues for cars, light goods vehicles (LGVs), and heavy goods vehicles (HGVs) across all brands, providing expert guidance to customers.\nFollow established processes for resolving issues and escalating when necessary.\nRecord and monitor all service incidents in the internal management system.\nCollaborate with teams and locations involved in customer support.\nAssist in the development of FAQs and knowledge base resources.\nMaintain professional communication with a diverse range of customers.Required Skills and Experience:\n\n2+ years of experience working in automotive workshops, handling cars and/or LGVs/HGVs.\nQualifications in automotive mechanics or electronics (e.g., Master Mechanic, Automotive Mechatronics Technician, or Service Technician).\nStrong customer service skills.\nFluency in both English and French, written and spoken.\nProfessional and confident telephone communication skills.\nStrong attention to detail and methodical problem-solving abilities.\nAbility to work collaboratively within a team.\nBasic IT knowledge. \n\nIf this role could be of interest please apply to the position or send your CV \n\nBrook Street NMR is acting as an Employment Agency in relation to this vacancy