The Customer Service Manager will play a pivotal role in leading a team to deliver outstanding customer service. This role will oversee a variety of tasks, ensuring the team consistently meets the high standards expected within a Not For Profit organisation. Client Details This client is a reputable Not For Profit organisation based in Liverpool. With a workforce of over 1000 dedicated employees, they are committed to making a positive impact in their community and providing exceptional service to their users. Description Lead and manage the Customer Service team Develop and implement customer service policies Handle complex customer service issues Monitor and report on team performance Drive continuous improvement in customer service delivery Collaborate with other departments to ensure a unified approach Conduct regular team meetings and provide feedback Ensure compliance with relevant regulations and standards Profile A successful 'Customer Service Manager' should have: Proven experience in a customer service management role Experince in a leadership role, ideally working within a contact centre setting looking after multiple teams Excellent leadership and team management skills Strong knowledge of customer service principles and practices Ability to handle complex customer service issues Proficiency in using customer service software and databases Excellent communication and interpersonal skills Job Offer A salary range of £40,500 - £49,500 per year Opportunity to work in a supportive and passionate team Chance to make a difference in a Not For Profit organisation A vibrant and inclusive workplace culture Generous holiday leave We invite individuals who are passionate about customer service and making a difference to apply for this exciting opportunity in Liverpool.