The Customer Service Manager will play a pivotal role in leading a team to deliver outstanding customer service. This role will oversee a variety of tasks, ensuring the team consistently meets the high standards expected within a Not For Profit organisation.
Client Details
This client is a reputable Not For Profit organisation based in Liverpool. With a workforce of over 1000 dedicated employees, they are committed to making a positive impact in their community and providing exceptional service to their users.
Description
* Lead and manage the Customer Service team
* Develop and implement customer service policies
* Handle complex customer service issues
* Monitor and report on team performance
* Drive continuous improvement in customer service delivery
* Collaborate with other departments to ensure a unified approach
* Conduct regular team meetings and provide feedback
* Ensure compliance with relevant regulations and standards
Profile
A successful 'Customer Service Manager' should have:
1. Proven experience in a customer service management role
2. Experince in a leadership role, ideally working within a contact centre setting looking after multiple teams
3. Excellent leadership and team management skills
4. Strong knowledge of customer service principles and practices
5. Ability to handle complex c...