Temporary Business Support Officer/ Admin x2 - Family Hub
Reference no: Bournemouth 5258835
Pay Rate: £13.26 per hour PAYE
Hours: 30 Monday – Friday, TBC
This opening assignment is for 4-5 months
City: BOURNEMOUTH
Enhanced DBS disclosure required
2 part-time Business Support Officer roles available in BCP Family Hubs. 1 x 30 hour position (4 days) and 1 x 22.50 hour position (3 days). Expectation is to cover any of the Family Hubs across BCP locations, so must be prepared to travel. This is not a remote role and will be covering reception.
Be the welcoming ‘front-office’ face of the Family Hub for all visitors, particularly parents and children, and to provide a friendly, helpful front of house information service for families, making use of the Family Information Service and other sources of information as needed. Working as part of the Family Hub team, you will provide an efficient, effective and high-quality administration support service to staff.
Key Responsibilities:
* Provide the reception role for an allocated Family Hub ensuring that all visitors are welcomed, signed in and out and helped/shown where they need to go in a timely way.
* Data input and updates on the appropriate Management Information System such as registering families, attendance monitoring and producing reports, ensuring accuracy at all times.
* Process Early Help referrals and any other relevant processes within strict data protection protocols.
* Make sure that the reception area is always clean, tidy and bright, and that displays are relevant and up to date.
* Adhere to agreed reception procedures, ensuring all relevant aspects of the role are followed by other members of the team whilst covering the reception desk.
* Provide visitors, particularly families, with relevant information about the Family Hub and other services locally and endeavour to find out answers to queries using the Family Information Service (FIS), Google and other sources of information. For more complex questions, to take advice from other Family Hub staff and/or pass on the query to a more appropriate person or agency, ensuring that the enquirer is comfortable with the action proposed.
* Deal with enquiries which may be of a sensitive nature and/or contentious, in person or over the telephone in a positive, professional, and helpful manner, ensuring enquiries are answered effectively and messages are passed on promptly to the correct staff.
* Be alert to safeguarding issues and ensure any safeguarding concerns raised by a visiting family are immediately passed on to their line manager or safeguarding leader.
* Use initiative and follow procedures when lone working in the Family Hub on a regular basis.
* Where necessary, monitor and update social media sites, acting as representatives of the Council and in accordance with digital marketing policies and procedures.
Qualifications:
* Minimum of 2 A Levels or equivalent experience
* NVQ Level 3 in Information, Advice and Guidance or willingness to train.
* European Computer Driving Licence (ECDL) or equivalent
* Must be able to travel, using public or other forms of transport where they are viable, or by holding a valid UK driving licence with access to own or pool car.
Knowledge:
* Data Protection and Freedom of Information Acts
Experience:
* Significant and a wide range of administration experience in a busy office environment.
* Experience of taking complex minutes at meetings or producing similar written material
* Significant experience using various IT software packages, including Excel, Access, PowerPoint and Word and bespoke databases
Skills & Abilities:
* Excellent communication and interpersonal skills to deliver a range of advice and guidance, resolve queries, including some of a more contentious nature
* Strong numeracy skills; handling cash, processing financial paperwork, analysing and understanding data.
* Advanced keyboard skills and able to produce work quickly and accurately
* Able to manage and organise own schedule efficiently.
* Ability to use office equipment and file numerically and alphabetically.
* Ability to work effectively as part of a team.
* Able to use own initiative working under minimal supervision
* Ability to produce and maintain high quality standard of work
* Ability to work under pressure to tight deadlines.
* Able to present work in a consistent and professional format.
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