Helpdesk Resource Coordinator
At NPP, we are working with one of our clients, who are looking for an organised and detail-oriented professional with experience in scheduling and resource coordination. Our client are a leading provider of critical engineering services and looking for a Helpdesk Resource Coordinator to join their Facilities Services division.
About the Role
As the Helpdesk Resource Coordinator, you will be responsible for call handling, resource planning, and compliance monitoring across various client sites. You will play a key role in ensuring maintenance activities are scheduled efficiently and completed within agreed timeframes.
Key Responsibilities
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Accurately log all reactive maintenance requests via phone and email.
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Schedule and coordinate maintenance activities, including both planned and reactive works.
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Monitor and track work orders to ensure completion within Service Level Agreements (SLAs).
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Respond to client queries and provide timely job status updates.
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Utilise internal reports to drive performance and meet contractual KPIs.
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Generate purchase orders for materials and subcontractors.
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Assign Planned Preventative Maintenance (PPM) and reactive work orders to mobile engineers, ensuring minimal travel time.
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Liaise with mobile engineers and Contract Managers to ensure efficient planning of work.
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Escalate potential SLA failures to optimise resolution.
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Perform general administrative duties as required.
Skills & Experience Required
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Experience working within a helpdesk or fast-paced environment.
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Previous experience in planning/scheduling for a mobile workforce (desirable).
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Strong communication and interpersonal skills.
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Excellent administrative and analytical skills.
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Ability to work to strict SLAs and KPIs.
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Strong literacy, numeracy, and IT skills, including proficiency with Microsoft Office.
What’s on Offer?
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Competitive salary and benefits package.
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A supportive employer that values employee wellbeing.
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Opportunities for career development within a successful and growing organisation.
How to Apply:
Please send your CV to the email address detailed below. Should you wish to discuss other opportunities in your area, you are welcome to contact our friendly recruitment team.
This vacancy is being advertised on behalf of Nelson Permanent Placements Ltd. The services of Nelson Permanent Placements Ltd are that of an Employment Agency.
Please be advised that our client can only accept applications from candidates who have a valid legal permit or right to work in the United Kingdom.
Potential candidates who do not have this right or permit, or are pending an application to obtain this right or permit should not apply as your details will not be processed