We have an opportunity for highly motivated undergraduates to join the Customer Care team at our Bishopstoke site. This will be a 12-month placement commencing summer 2025.
What You Will Be Doing?
As part of the Customer Care team, we welcome enthusiasm and innovation to improve and increase efficiency and maximise sales. As you develop throughout the year you are given the opportunity to increase autonomy and responsibility.
Typical tasks may include;
1. Providing a professional and excellent standard of customer service
2. Direct customer liaison providing quotations and co-ordination of sales orders
3. Responding to customer enquiries within an agreed timescale
4. Ensure orders and enquiries are executed in an accurate, timely and cost-effective manner
5. Maintenance and development of strong customer relations
6. Producing customer reports / order status reports
7. General administration duties
8. Coordinate with internal departments including Commercial, Engineering, Logistics, Manufacturing and Finance to ensure orders are delivered on time and in the most profitable and efficient way
Who We Are Looking For?
9. Customer services experience would be advantageous
10. Organisational/ time management skills
11. Attention to detail is key
12. Negotiation/persuasive skills
13. Strong IT skills particularly Microsoft office
14. Ability to deal with problems as and when they arise
15. Confidence to work under pressure and meet deadlines
16. Willingness to work in a dynamic and changing environment
You will be an undergraduate in your penultimate year studying a Business related degree. It is essential that you work well in a team and possess excellent communication/interpersonal skills.
We are looking for someone with high self-motivation and an energetic, proactive approach to work. We will expect a professional attitude to work and a willingness to learn and take initiative.
Location details
This role is based in our offices near the Eastleigh town centre. The address is Prysmian Cables & Systems Limited, Chickenhall Lane, Eastleigh, SO50 6YU. There are good transport links to Eastleigh and the site is approximately 15 minutes walk from the railway station. We are able to offer free car parking next to our offices.
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