Job description
We are recruiting for a Customer Care Coordinator.
Main location: Pentland Homes Ltd, Head Office, Etchinghill Golf, CT18 8FA (on-site)
Working hours: Full Time (37.5 hours per week)
Salary Range: £30,000 - £35,000 per year (dependent on experience)
Benefits:
* Competitive Salary
* Aviva pension scheme, with company matching continued up to 5%
* 25 days holiday, plus bank holidays
* Extra days holiday on your birthday
* Additional days leave linked to service
* Opportunity to enter Company holiday buy / trade in scheme
* Private Medical Insurance
* Life Assurance
* Opportunity to receive discounted rates to stay at the Cave hotel and golf resort
* Staff Social Events
Role:
* Customer Care Coordinator
Duties:
* Deliver an effective and efficient customer focused service to enable first-point resolution for all customers.
* Ensure any defects requiring inspection are forwarded to management within the Customer Care Department.
* Champion the customer throughout the business and be the first point of contact with the customer once completion has taken place answering calls and queries accurately and consistently.
* Ensure accuracy of all customer details and all communication is correctly recorded on Pentland Homes computer systems and communicate regularly with customers in accordance with the procedures set out.
* Manage customer expectations through clearly explaining the situation, next steps and potential outcomes.
* Create and issue work instructions on internal systems, ensure Operatives diaries are fully utilised, with consideration to geographical benefits and restrictions.
Requirements:
* Excellent communication & interpersonal skills.
* Good working knowledge of all aspects of construction.
* Ability to prioritise and manage own workload.
* Self-motivated with ability to use initiative.
* Experience of Construction Site/ Customer Service working environment.
* High-level decision-making skills, high level awareness and understanding of effective customer care.
Preferred Requirements:
* A comprehensive knowledge of housebuilding including building regulations and NHBC Warranty guidelines gained from experience with a trade background.
* Working knowledge of the Consumer Code and the complaints process.
* Working knowledge of Coins for customer care.
We look forward to hearing from you.
For more information or to submit your CV please contact danielle.bowden@pentlandhomes.co.uk
Application deadline: 04/10/2024
Job Types: Full-time, Permanent
Pay: £30,000.00-£35,000.00 per year
Work Location: In person
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