Aftermarket Support Specialist - Robotics & Automation
Location: Nr Farnborough
Salary: Up to £57,000
Are you an expert in Robotics & Automation looking for your next challenge? We're looking for an Aftermarket Support Specialist to ensure our service teams are fully prepared to support new automation products. You'll play a key role in gathering technical information, coordinating training, and working with suppliers to deliver a seamless aftermarket experience.
Responsibilities:
1. Gather and improve technical info and documentation for new automation products.
2. Coordinate spare part solutions and ensure all tools and manuals are ready.
3. Act as the main point of contact for automation products, supporting internal teams, dealers, and suppliers.
4. Manage service levels and warranties for suppliers, and support with warranty claims.
5. Deliver training programs to dealers and internal teams on new products.
6. Develop troubleshooting guidelines and ensure diagnostic tools are available.
Profile:
1. Degree in automotive engineering or related field.
2. Strong understanding of robotics, automation, hydraulics, electrics, and diagnostic tools.
3. Experience with aftermarket and service organizations.
4. Ability to deliver technical training and create manuals.
5. Organized, independent, and able to travel.
6. Fluent in English (another European language like German is a bonus).
If you're ready to take on this exciting role and drive innovation in Robotics & Automation, we want to hear from you!
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