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work_outline Basis Full time
Housing Reviews & Complaints Officer
location_on Maidenhead 02/03/2025 Housing Reviews & Complaints Officer Apply online
Job details
Salary £43,063 - £47,035 per annum. Contractual hours 37 Basis Full time. Package includes generous annual leave allowance and an attractive pension scheme, plus flexible working and much more.
Job category/type: Housing
Date posted: 14/02/2025
Job reference: REQ02148
Job description
We have an exciting opportunity for a Housing Reviews and Complaints Officer to join us!
This is a full-time, permanent role with hybrid working, and a salary of £43,063 - £47,035 per annum.
About us:
The Royal Borough of Windsor and Maidenhead (RBWM) is set in the wider county of Berkshire, one of the most economically productive and innovative areas of the country. The borough council – a unitary authority - takes pride in its exceptional team of dedicated professionals who are passionate about providing quality services to the community.
The Role:
We are seeking an experienced Housing Reviews and Complaints Officer with strong knowledge of Part 6 and 7 of the Housing Act 1996. The Officer will be reviewing homeless applications and dealing with housing complaints, MP and member enquiries, making justified decisions based on assessments carried out.
Your role will involve:
* Responsibility for fulfilling the council's statutory function under s202 and s204 of the Housing Act 1996 Part VII. You will review negative homelessness decisions and suitability of offers when requested by applicants and their representatives and will produce written adjudications supplying the full reason for the review decision.
* Responsibility for conducting appeals against housing register decisions.
* Making enquiries into possible fraudulent housing applications and refer on those that require further investigation.
* Acting as the council's representative in any subsequent court challenge to a review decision or in any litigation around the conduct of the review, including that which involves any decision not to conduct a review.
* Dealing with corporate housing complaints, councillor and member of parliament enquiries.
* Analysing feedback and trends in reviews and complaints and implementing training to improve our customer experience.
What we are looking for:
We are looking for an experienced review officer that has detailed experience in the above areas and is keen to develop their knowledge further. You will need to understand the challenges and complexities around homelessness today, the impact that homelessness has on families and single people and have a commitment to addressing housing issues and reducing homelessness.
What we offer:
* 32 days annual leave
* Flexible working including a hybrid working pattern for a better work-life balance.
* Generous Local Government Pension scheme includes life cover (3 times of annual salary); and an Additional Voluntary Contribution (AVC) scheme to enhance your pension provision.
* Free employee parking close to the offices.
* Give As You Earn scheme.
* Instant Reward Scheme to recognise and reward innovative achievement.
* Employee Assistance Programme providing counselling, advice and information.
* Access to discounts and deals with hundreds of retailers, including discounted gym memberships and travel deals.
RBWM values a collaborative and inclusive work environment, fostering creativity and innovation in all aspects of its operations. As an equal opportunities’ employer, we encourage applications from all as we believe diverse talent makes us stronger.
If you have a disability, are a current or former member of the armed forces or have been part of any formal care system up to the age of 25, you will be guaranteed an interview, should you meet the minimum requirements for the role.
Interview dates: Week commencing 10th March 2025
If you wish to discuss this position informally, please contact Alex Szantai, Housing Operations Manager on alex.szantai@rbwm.gov.uk.
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