Role:
Customer Service Administrator, Coleshill
Resolve Recruitment are working with a leading service provider for modern textile management in Europe. Their owe this success to their 5,000+ employees - and still growing. Due to this growth, their Customer Service team require an experienced and competent Administrator to work from their head office in Coleshill.
The ideal candidate will
* Already have customer service experience (minimum of 5 years)
* Be extremely organised and have the ability to prioritize and manage time effectively
* Have excellent phone contact handling skills and active listening
* Have strong interpersonal skills and the ability and confidence to communicate effectively both verbally and in writing
* Have strong analytical skills and be process driven
* Have the ability to stay calm under pressure
* Display a willingness to learn
* Be reliable and enthusiastic about influencing continuous improvement in a fast growing business
* Be very familiar with the use of Microsoft Office software such as Teams, Word, Excel and Outlook, SAP would be a plus
* Be a team player
Your typical duties will include
* Process contracts for new customers and/or follow-up contracts for existing customers
* Make decisions about extensions to contracts and amendments to contracts based on whether this adds value
* Manage and follow cross-functional processes
* Supporting the customer service team with general administrative duties
* Provide support for service driver
* Review customer KPIs and factors relevant for a customer's profitability
* Communicate with the customer in writing and on the phone and systematically document these interactions in the CRM system
* Support the credit control department by making debt collection calls
What we can offer
* Permanent contract based on 38 hours per week (no weekends)
* Office based (B46) with the option of occasional working from home
* Salary £25,000 - £26,000 + performance related bonus after probation
* Additional benefits (e.g. free parking, company events, flexible hours, additional benefits)
For more information about this exciting and rewarding Customer Service Administrator career, please APPLY TODAY.
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