• Job Title: Lead – Internal Tech & Aftercare
• Location: Coventry, West Midlands
• Shift Timing: 9 AM to 5:30 PM
• Working Days - Mon to Friday
• Employment Type - Full Time Hybrid Field and Desk
• Industry - Telecommunication & Managed Services
• Salary – Up to GBP 37000 per annum subject to experience
Who Are We -
V4 Telecom is a B2B technology supply Business catering to SOHO businesses across Britain, has been trading 11+ years. We supply phone lines, internet connectivity, all Microsoft products & as exists in their ecosystem, IT support, CCTV, intercom, cybersecurity, email & web security, systems & software integration & a lot more to Businesses between 1-10 employees. We currently have 870+ clients on our books, & we continue to enjoy consistent growth as we go along, with some ambitious growth objectives in the years to come. V4 Telecom recently was recognized as a finalist at the National Comms Business Awards as well. V4 Telecom is also a Microsoft SMB workplace Partner, & also a Cyber Essentials certified Partner as well.
Job Overview-
In this role, you will handle Level 2/3 escalation calls, perform site surveys, physical installations and fault investigations for Security, IP PBX, and Managed IT systems for high profile clients and internal users. The position is designed for you to transition into a leadership role, where you will manage a team of Level 1 and Level 2 support staff. This team will service clients' needs for phone systems, internet connectivity, managed IT services, and security.
Pre-Requisites-
Minimum 2 to 5 years of proven experience into an ICT related role.
Proven track record of KPI performance, process compliance and team leadership. Excellent attention to detail for potential issues or improvements.
Prior experience into structured network cabling in trunking, conduit and above ceiling installations.
Problem solver able to find solutions to any problem your presented with self-led research.
Role Description-
Provide detailed site surveys with planning of hardware, cabling and layout requirements.
Installation of structured Cat 5E/6 network cabling including comms cabinets.
Install, program mostly Cloud PBX/IP telephone systems with Yealink phones.
Install, program Hikvision CCTV, intercoms, access control and wireless alarm systems.
Install, program DrayTek, TP-Link, Zyxel and Netgate routers and firewalls.
Install, program Ubiquiti Unifi and TP-Link Omada cloud managed network equipment.
Install, program PCs and Laptops along with accessories such as monitors, docking stations, printers etc.
Install, program Servers, network attached storage and other associated hardware.
Train customers on the use of all provided systems.
Obtain customer acceptance and sign-off upon successful installation.
Manage and maintain company supplied vehicle via weekly auditing.
Maintain and troubleshoot system faults as required on customer sites or remotely.
Provide Level 2/3 desk-based support to clients for phone systems, internet connectivity, managed IT services and security.
Identify product opportunities to share them with account management proactively.
Key Performance Indicators-
Complete the learning curve within 6 months based on company-approved items and timelines.
Closing of support tickets within given SLAs.
Completion of on-site work within provided timeframes.
Measure and track customer system uptime and accessibility to ensure reliable infrastructure.
Beneficial Qualifications-
CCNA or similar
ITIL V4 Foundation / ITMLP / CITM
What’s in it for you:
• Competitive salary, periodic reviews, and strong long-term relationships
• 28 annual days off, including bank holidays
• Full training & handover for the role
• Excellent health benefits, & for chosen family dependants
• Professional development and leadership growth opportunities.
• A collaborative and inclusive work environment.
• The usual, birthdays off, work & family life balance actively encouraged
• A career growth trajectory like no other
How to Apply: Interested candidates are invited to submit their resume and cover letter to talentfind@v4telecom.co.uk in confidence. Please label “Lead-Internal Tech & Aftercare Application” in the email subject line. All candidates will be treated equally, and we will base decisions on appointments on the merits of the candidates. We welcome applications from all candidates, regardless of any protected characteristic and are an equal opportunity employer