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ServiceNow - Senior Business Analyst - ITOM Module (CMDB & Discovery)
2 days a week onsite in Knutsford
inside IR35
Overall Purpose of Role
Business Analyst responsible for capturing & defining business requirements and ensuring delivery of those requirements within the IT Service Management function with a focus on the ServiceNow ITOM platform.
Key Accountabilities
* Understand the current 'as is processes'
* Requirement specification for enhancement requests for existing ITSM/ITOM tools and processes
* Leading various ITSM customer working and focus groups to solicit requirements
* Direct interaction with customers - as well as on and off-shore development teams
* Identify areas of process and tooling improvement
* Ensure gaps are clearly defined and assessed
* Functional specification of 'target state' processes
* Work closely with the development teams throughout all phases
* Produce test strategies and engage actively in the testing phase
* Coordinate user acceptance testing with key project stakeholders to ensure deliverables align to requirements
* Work closely with BA's in other ITSM streams
* Take an active role in customer and stakeholder engagement sessions
* Take respective ownership throughout the project lifecycle
* Ongoing involvement in continuous improvement of operating process and toolset enhancement
* Conversant with Agile methods including SCRUM
Stakeholder Management and Leadership
Leadership
* Develops basic presentations to influence others
* Contributes to and encourages ideas; builds on suggestions of others
* Inspires confidence by making and honouring commitments; demonstrates initiative and competence; communicates a vision and strategy of own role
* Stakeholder Management: Ability to assertively manage stakeholders at all levels, including confidently challenging requests when necessary, while ensuring alignment with business objectives (experience with Barclays is desirable)
Management
* Can identify and map stakeholders of the project
* Demonstrates initiative and competence; supports and encourages positive working behaviours in others
* Effectively delegates tasks; provides examples of own ability to shift well from task to task
* Experienced in working in a team, creating and managing project plans
* Knows the objectives, initiatives and issues of their team & department and can use this to prioritise work
Seniority Level
Mid-Senior level
Employment Type
Contract
Job Function
Research, Analyst, and Information Technology
Industries
Operations Consulting
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