We are Ultra Precision Control Systems Ultra PCS is a leading developer of mission and safety critical equipment in the defence and aerospace industry. Our team of experts are at the heart of our success, which is why we are dedicated to fostering a safe working environment and a positive culture where every staff member feels valued and respected. We solve our customers' problems, providing engineering solutions to safety and mission critical challenges in the air and on the ground. Our solutions can be found in the latest military aircraft and vehicles, in civil aircraft, and in unmanned vehicles. We also offer innovative products optimised to support the unique challenges of the dismounted soldier. We help to ensure our customers get to where they need to be safely, achieve their objectives and keep on going back. Flexible Working Wherever possible, we will consider a variety of working options to suit your lifestyle, whether that be hybrid home/office working, flexible working and part or full time employment. It's the 'innovating' and 'empowering' values that we ASPIRE to be. We welcome the challenge to work in new ways and have trust in you when getting the job done because we recognise, our business is our people. Job Description The Ultra PCS IT function manages IT operations across the 4 global locations, providing the technology, vision and leadership in the development and implementation of IT strategies and priorities that support business growth. The IT function manages all aspects of IT Security in safeguarding all the information assets for which PCS businesses are responsible. You'll have experience working in a multi-disciplined team across 1st – 3rd Line support. Responsibilities: Provide a consistently high quality and professional customer service to the Ultra Business in all areas of IT. Monitoring and taking ownership of tickets queues in the call logging system for: Hardware including PC’s, laptops, printers, and mobile devices Software including but not limited to, Microsoft Office Suite, Desktop OS, SCCM. Day-to-day running Investigation of issues Monitoring and updating the IT service desk system; prioritizing and following-up calls and ensuring that users are supported in a timely and effective manner Supporting other team members to resolve issues and training junior staff Troubleshooting: diagnosing and testing issues raised in relation to all hardware and software and escalating calls to appropriate individuals Using existing SCCM platform to deliver and update all applications Resolving service desk issues by liaising with end users to ensure that requests are closed in a timely fashion in line with the IT SLA. Produce and maintain concise documentation on systems and procedures for the benefit of the IT team. This role covers support requirements for both the Restricted and Secret networks. To resolve all IT issues with a professional manner Administer and maintain end user accounts, permissions, and access rights Deliver 1st to 2nd Line Support to the Ultra business and infrastructure across multiple sites, providing escalation, where required, to senior team members. Resolving service desk issues by communicating with end users to ensure that requests are closed in a timely fashion in line with the IT SLA. Provide support on standard devices such as standard desktop, tablets, phones and devices. Provide technical and functional support on standard applications and software and support for all products/ equipment on the current approved list. Installing authorised software to laptops and desktops. Supporting devices and users on a Windows network comprising of Windows PC's and laptops, Active Directory and Exchange. Deploy PCs and devices to users and provide maintenance when required to ensure continuity of day-to-day business. Proactively maintain the Ultra asset management database to ensure that records are up to date and reliable when needed for auditing. Manage security of information as defined in the Security manual. Essential Working knowledge of: Windows Client OS’s & Applications (Win 7 – Win 11 / Office etc.) Basic Active Directory administration Basic MS Exchange 2010 – 2022 administration Desktop and Laptop hardware Asset Management Desirable working knowledge of: Windows Server Technology (2016 – 2025) Low level network infrastructure MS System Centre Configuration Manager Degree education in a relevant IT area or qualified by experience in a similar IT role ITIL Foundation or any IT related accreditations would be desirable Benefits: Every employee is critical to our success and as such we offer a range of flexible employee benefits along with career development opportunities. Flexible working within core working hours 25 days holiday with the option to buy/sell 5 days plus bank holidays. 4 times your annual salary in life assurance Flexible benefits package (benefits such as, retail vouchers, gym discounts, health screening and more) Pension Scheme - Less than 5 years' service up to 5.5% employer contributions, 5 years' service up to 7.5% employer contributions. Sports and Social club Supportive and friendly working environment with regular team events You couldn’t be joining the team and Ultra at a more exciting time. Therefore if this sounds of interest, please follow the application process. Nationality Requirements Candidates m ust be able to work in the UK without restrictions in accordance with UK National Law and be prepared to successfully undertake an appropriate level of UK National Security Vetting according to UK Government National Security Vetting criteria. Diverse & Inclusive Employer Ultra PCS is an equal opportunities employer that values diversity, inclusion, equity and equality. Underpinned by our values, behaviours, and policies, we want you to feel empowered to be your best and authentic self. We promote a workplace that welcomes people from all backgrounds and cultures; believing that this will increase our diversity of thinking, and ultimately ensure we continue delivering on our commitments to our customers. We do not discriminate based on race, religion, colour, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status and welcome applications from all candidates.