£32,000 per annum
48 hour working week - To be flexible covering days, nights and weekends
Northern Security Ltd is a well-established security provider, operating in the industry since 1998. We hold several industry accreditations and are a recognised training provider for the industry. We currently have a vacancy for a Service Delivery Manager based in Carlisle. Having the ability to work independently and well under pressure, a flexible attitude.
Job Description
Responsibilities for this position include, but are not limited to:
* Developing and nurturing strong, long-term relationships with Officers
* Leading a team throughout the region, setting clear performance objectives and goals
* Conducting regular performance evaluations, 1-2-1 meetings, and appraisals
* Competing training plans with the officers, and ensuring we are meeting the site requirements
* Conducting any investigations and meetings when necessary
* Providing feedback and coaching to the team to improve performance
* Collaborating with internal teams to coordinate service delivery and resolve any issues or challenges
* Monitoring and assessing client satisfaction and feedback
* Proactively addressing and resolving client issues to maintain high levels of satisfaction and identifying opportunities for service improvement
* Working closely with cross-functional teams
Applicants must be:
* Excellent interpersonal and communication skills
* Strong problem-solving and decision-making abilities
* Proven track record of building and maintaining client relationships
* Exceptional organisational and time management skills
* Able to give and receive feedback and use it as a tool to grow
* Strong IT and administration skills
* Be Able To Provide 5 Year Check Able History to Complete BS7858 Vetting and Screening
Benefits of the Role:
* Full training will be provided
* 28 days holiday (pro rata for part time hours)
* Company contributory pension scheme available
* Long Service Awards
We aim to create a working environment in which all individuals are able to make best use of their skills, free from discrimination or harassment and in which all decisions are based on merit.