Location: East Midlands Gateway
Salary: £32,916.00
Hours: 40 hours per week
Reporting to the Operations Manager you will oversee and coordinate the activities of your team to ensure the smooth and efficient running of the operation.
Your Tasks
* Leading and managing and team to achieve and exceed SLAs
* Distributing work orders and ensuring the workload of the employees
* Steering, coordinating, and implementing processes as well as planning the daily business activities
* First point of contact for all process and technical faults and forwarding of reports to the involved departments
* Identifying issues or problems and initiating corrective measures and success control
* Ensuring SLA compliance
* Working in the SAP system
* Participating in resource planning (staff and infrastructure)
* Creating and evaluating reports
* Ensuring the quality and service level specifications
* People management activities
Your Profile
1. Experience of working with computerised systems
2. Experience and understanding of working in a temperature-controlled environment an advantage
3. Able to demonstrate reliabi...