Summary
Good Travel Management are looking for two eager apprentices to join their team with the primary responsibility of providing administrative support to business travel consultants.
Wage
£12,480 to £22,308 a year
National Minimum Wage for Age
Training course
Travel consultant (level 3)
Hours
8:30am to 5:00pm, 9:00am to 5:30pm, 9:30am to 6:00pm. Hours will be rotated on a 3-weekly basis.
37 hours 30 minutes a week
Possible start date
Monday 10 March
Duration
1 year 4 months
Positions available
2
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
As a Business Travel Consultant Apprentice, you will be responsible for providing an efficient, pro-active and cost-effective service to corporate clients.
The role will include:
* Handle incoming enquiries by telephone, e-mail or online in a timely, efficient and professional manner.
* Select the most appropriate travel solutions for our customers.
* Gain a good working knowledge of UK rail information and ticketing systems to provide an informative and professional service to customers.
* Promote other travel related services such as car rental, hotels, overseas rail, passport and visas, chauffeur drive and any other ad-hoc requirements.
* Ensure that all reservations made are correctly. This ensures that other consultants along with our 24 hour emergency supplier can retrieve a booking and have a full knowledge of the history and fares quoted.
* Gain confidence in using new tools introduced by Good Travel.
* Gain a full understanding of the Travcom accounting system used by Good Travel, and to ensure that invoices and credits are raised accurately and promptly.
* Ability to demonstrate costs savings for clients through the capture of data in the booking process for use in the Management Information Reports.
* Gain a full understanding of the cost implications of booking methods and to ensure that the most cost effective solutions are utilised.
The ‘Good’ things you can get:
* 25 days annual leave plus bank holidays which increases with service to 30 days.
* Birthday day off work.
* Generous Pension Scheme – Company matched contributions up to max 8%.
* Life Assurance.
* Health cash plan.
* Gym and retail discounts.
* YuLife Wellbeing & ESG app.
* Employee Assistance Programme and Virtual GP.
* Family friendly policies including enhanced Mat/Pat leave and SPP.
* Employee Referral Scheme.
* Employee Service Award Scheme.
* Employee Volunteering and matched charitable donations.
* Social events.
* Personal & professional development budget.
* Discounted Travel.
* Educational trips.
Where you’ll work
Quarry House
Hesslewood Office Park
Hessle
HU13 0LH
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
DAMAR LIMITED
Your training course
Travel consultant (level 3)
Equal to A level
Course contents
* Geography: Source and provide reliable and relevant geographical information that will help inform enquiries, support customers’ travel decisions and close sales
* Travel Information: Source and provide accurate and relevant travel information that will ensure customers have a positive travel experience
* Industry Practice: Carry out transactions, using a range of reservation and booking systems, according to standard industry practices and the procedures of the business, ensuring that customers are offered travel options that will meet their individual needs within agreed deadlines
* Travel Options: Source travel options, work with relevant industry suppliers and produce detailed itineraries that best meet customers’ needs
* Product and Service: Match customer needs to products and services and identify opportunities to upsell, suggest alternatives, introduce an enhanced competitive offer when appropriate and always aim to maximise profit when closing the sale
* Customer: Engage customers by building rapport and take opportunities to adapt communication styles to match their needs and deliver an enhanced service which encourages repeat business and consistently aims to exceed their expectations
* Legal and Compliance: Conduct the business transaction in compliance with travel industry regulations, approved codes of practice and business policy and continuously monitor the process to ensure accurate information and advice is given to customers
* Industry Technology: Use technology effectively and efficiently and input data accurately in accordance with business procedures
* Business: Actively support business performance by meeting agreed targets and providing travel solutions for customers varying needs and budgets in a way that is profitable to the business
* Sales: Achieve and exceed commercial targets by applying selling techniques that are appropriate to all customer types, take opportunities to maximise sales for example by selling promotions and preferred supplier programmes and maximise financial performance by upselling, cross-selling and calculating fares and refunds accurately
* Team and Personal Performance: Work constructively with team members to deliver travel plans and experiences that meet customer needs and recognise opportunities for self and team development to improve performance
* Communication: Select and use appropriate methods of communication including digital technologies according to the customer and the nature of the travel details being conveyed, ensuring quotes and prices are presented accurately
* Sustainability: Adapt working practices to minimise the negative effect on the environment
Your training plan
Level 3 Travel Consultant Apprenticeship Standard.
Training schedule has yet to be agreed. An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying. Details will be made available at a later date.
Requirements
Essential qualifications
GCSE or equivalent in:
* English (grade A*-C/9-4)
* Math (grade A*-C/9-4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Team working
Other requirements
Damar is committed to safeguarding and promoting the welfare of all our students and expects all staff, employers and all other partners that we work with to share this commitment