Oncology CSU in the Bexley Wing has an exciting opportunity for a full-time Band 3 Medical Secretary to join our very friendly and approachable team consisting of medical secretaries and clerk typists. We work very closely with our consulting and admin teams forging strong relationships to deliver the best care for our service users.
Previous secretarial experience would be an advantage for this role.
Interviews will be held on the 13th December 2024 at St James Hospital.
Main Duties of the Job
You should be proficient in the typing of correspondence, scanning documents, diary management, dealing with telephone enquiries, collating annual leave, allocating clinics and be able to use the various Microsoft applications. A good knowledge of the Referral to Treatment targets would also be advantageous. Candidates will need to demonstrate excellent communication skills, the ability to work under minimal supervision, and can meet deadlines.
About Us
Our CSU covers a wide range of treatments including but not limited to chemotherapy, radiotherapy, SABR, Gamma knife, brachytherapy, and immunotherapy.
Our team has many long-standing members which means good knowledge is retained within the team. We have a good induction pack along with on-the-job training in a supportive environment.
Job Responsibilities
To provide a comprehensive and high-quality medical secretarial service to support clinical teams (consultants, their medical teams e.g., junior medical staff or specialist nursing staff as appropriate) in delivering high-quality care to the patients of Leeds and beyond. This role will additionally make a key contribution in improving the patient experience by supporting Directorate teams with the movement of patients through their 18-week pathway or other national waiting time standards as appropriate.
The post-holder will:
1. Work as part of a team to ensure that all clinical correspondence is turned around in a timely manner to allow patients to move through their pathway without any delays.
2. Work with consultants and their medical teams.
3. Manage their workload in line with departmental requirements or as identified by the Senior Medical Secretary.
4. Deal with patient enquiries.
5. Play a key role in ensuring that patients move systematically through their pathways by ensuring that the next steps are in the pipeline.
Principal Duties & Areas of Responsibility:
1. Typing/proofreading clinical correspondence relating to outpatient and inpatient attendances and other patient-related correspondence on behalf of the consultant and clinical teams.
2. Use a range of IT skills to support the clinical work of the consultant e.g., use of databases and spreadsheets.
3. Support administrative processes as deemed appropriate by the PSC.
4. Support the clinical teams in the delivery of excellent patient care by proactively working with colleagues and other departments to ensure that all patients registered within the service are supported through their patient journey.
5. Answer phone calls and deal with enquiries relating to patients and clinical work from a variety of sources.
6. Liaise with GPs, hospital staff, and others on behalf of the consultant in relation to clinical workload.
7. Work collectively as a team proactively planning workloads to meet different deadlines and timescales.
8. Create and maintain appropriate record systems relating to clinical workload.
9. Ensure that health records are tracked and stored in an appropriate manner in line with Trust Policy and patient confidentiality.
10. Ensure that health records are maintained to a high standard at all times.
11. Access information systems to obtain clinical information as required by the medical teams.
12. Provide information to PSC/Assistant PSC, as appropriate, relating to workload and work outstanding.
13. Provide cover for other team secretaries/clerical staff when on annual leave or sick leave.
Person Specification
Experience
* Secretarial experience.
* Using Microsoft Office packages including Word, Excel, and PowerPoint.
* Prioritising and managing workload to meet deadlines.
* Use of patient information systems, such as PAS.
* A broad understanding of medical terminology and its use within clinical correspondence.
* Understanding of customer care principles.
* Knowledge and application of the Data Protection Act in relation to patient confidentiality.
Qualifications
* Audio typing/Word Processing Skills RSA II or equivalent experience.
* GCSE Grade C or above (or equivalent e.g., AMSPAR Level 2) in English and Maths.
Skills & Behaviours
* Adaptability and willingness to learn skills associated with the role.
* Interpersonal and communication skills.
* Ability to work as part of a team.
* Ability to deal with enquiries in an appropriate and supportive manner.
* Ability to deal with sensitive and emotive information.
Other Criteria
* Organisational skills and time management.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
#J-18808-Ljbffr