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Hearings Manager
Our Hearings Manager has operational responsibility and oversight of Professional Conduct’s work and activities to ensure there is
alignment and integration across all workstreams in the Hearings and wider Professional Conduct Team. They are to be the point of
accountability in managing a team to progress Professional Conduct cases to completion in accordance with BACP’s policies and
procedures. The Hearings Manager undertakes the work of the Professional Conduct Department in the execution of its regulatory
functions, ensuring the Register’s and BACP’s commitment to public protection, as well as maintaining the Professional Standards
Authority accredited status.
* To have operational oversight of Professional Conduct workstreams including service delivery, professional conduct projects,
developments and products and to provide strategic direction to the Professional Conduct Team to ensure alignment and
integration with BACP Strategy and the work of the wider Register department.
* To provide leadership and operational direction to direct reports and the wider Professional Conduct Team, attending and
contributing to cross-departmental meetings, project group meetings, and external meetings with stakeholders.
* To be a first escalation point to lead and support staff in the wider Register Department on all matters as they arise, making
excellent professional judgement decisions in complex situations.
* To be accountable for over-seeing all cases to completion from the initial threshold test to closure ensuring these are
processed in a timely and efficient manner. Ensuring cases are progressed in line with KPIs and high-quality service standards
by having regular discussions about cases with team members whilst ensuring resources are appropriately prioritised to
effectively mitigate any risks.
* To lead and be accountable for the project planning and implementation of all hearings, working within policies and procedures
of the Professional Conduct department, taking into account financial and resourcing implications and considerations.
* To provide operational expertise and a strategic perspective on any changes that are required of BACP, or are made by the
organisation, in relation to the Register. To be accountable for continually reviewing and developing the processes of managing
complaints through the PCP.
* To be responsible for managing the Hearings Team budget, overseeing expenditure, and highlighting and addressing budget
concerns with the Registrar and Scheduling Manager in a timely manner.
* To undertake budget forecasting for the Hearings Team, providing the Registrar with financial recommendations to ensure that
Professional Conduct operational activities are functioning and working to budget.
* To analyse data across Professional Conduct workstreams to provide regular updates and reports to advise the Registrar, Senior
Management and Senior Leadership team, Public Protection Committee and Professional Standards Authority on performance and
future trends, risk management and mitigation.
* To develop and maintain excellent working relationships with the Professional Standards Authority, and to work with the
Registrar to ensure the successful annual renewal of accreditation. Providing information to contribute to this process in
areas of specialism, risk matrix’s and recommendations, as well as being part of specific project groups for Ad-hoc work.
* To carry out thorough investigations into escalated complaints relating to Professional Conduct’s service delivery, liaising
with wider BACP departments, external legal advice and other external consultants to facilitate appropriate and timely
responses.
* To be accountable for conducting case reviews and audits for staff within the Register and external contactors, to ensure
public protection requirements are being met alongside good customer service and accurate case work when processing conduct
cases through the Professional Conduct Procedures.
* To develop and maintain excellent working relationships with Case Presenters, Clerks, Panel Members and other relevant
stakeholders, ensuring they are fully supported to carry out their tasks under the Professional Conduct procedures.
* To have a key role in the recruitment and training of Panel Members, Clerks and departmental staff, to ensure procedures and
services are effectively delivered.
* Forging successful relationships with key internal and external stakeholders, including other regulators, to ensure the
successful functioning and continuing improvement of the Professional Conduct Department and to share good practice to inform
the work in public protection.
* Effectively represent the Register to external third parties in relation to areas of responsibility.
Knowledge & Experience
* Degree level educated with at least four years’ experience working in regulatory environment.
* Knowledge and experience of the role of the PSA, the system of statutory regulation and the Government’s wider plans for the
modernisation of healthcare regulation.
* Experience of leading a team in a case working environment, managing performance, employee engagement and effective delegation
to develop team members and manage workloads.
* Experience in the management of high volumes of complex cases, demonstrating high attention to detail when processing case work
and in the provision of providing support and advice.
* Ability to plan and manage multiple complex projects and meet deadlines, focusing on results and outcomes based on clearly
articulately KPIs.
* Analytical thinking and can show significant judgement to make decisions and resolve complex issues which are ethical and
workable in the face of conflicting pressures.
* Excellent inter-personal skills, verbal and written communication, adapting to the target audience, with the ability to
establish rapport with key stakeholders and to facilitate good working relationships.
* Experience of analysing trends and effectively problem solving with solution-based approach.
* Understanding of data collation and analysis with the ability to prepare and present departmental statistics to a variety of
internal and external stakeholders.
* Excellent report writing and presentation skills.
* Experience in setting and managing budgets.
* High level of computer literacy skills across different systems, such as Office 365
Please note that this role is for a 12 month Fixed Term Contract