Summary
Career entry role for those seeking a long term career in Business to Business Telesales. You will focus on a broad range of business activities that contribute to the overall skills required to become a successful Telesales professional. You will be adaptable and wish to follow a developing Telesales role within the chemical and cleaning industry.
Wage
£14,526.20 to £23,492.04, depending on your age
National Minimum Wage
Training course
Customer service practitioner (level 2)
Hours
Monday 9am to Friday 5pm.
37 hours a week
Start date
Monday 28 April 2025
Duration
1 year
Positions available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you’ll do at work
The apprenticeship will provide a thorough and broad training in all aspects of Business Development by telephone.
The training will be split in two decisive areas of development.
One will concentrate on four days a week will on Telesales and one day a week will be spent in the office on sales administration.
The training will provide the apprentice with essential skills in sales, marketing, IT and Office Administration that will enable them after the apprenticeship to follow other areas of work within the company such Digital Marketing, Accounts, Sales Representative on the road, Customer Relation, Human resources, etc.
The apprentice can expect to receive full on-going Telesales training in:
* Telesales Techniques
* Product Information
* Sales Pitch
* Phone manner
* Closure Techniques
* Rapport
* Telesales Pitch writing
* Handling Queries
* Retaining Customers
Office & Sales Administration Training will include:
* Order Confirmation
* Prospecting Leads
* Customer relation
* Data inputting
* Email Marketing
* Internet Research
* Sage Software knowledge
The apprenticeship will be demanding but fun and varied. You will be working in a very small, busy and target driven Telesales sales environment. You will be working from written scripts.
No computer work is involved in the Telesales with paper leads provided.
Where you’ll work
Unit 1, Parkway Link
Kettlebridge Road
Sheffield
S9 3AJ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
SHEFFIELD COLLEGE, THE
Your training course
Customer service practitioner (level 2)
Equal to GCSE
Course contents
* Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
* Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
* Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
* Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
* Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
* Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
* Demonstrate patience and calmness.
* Show you understand the customer’s point of view.
* Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
* Maintain informative communication during service recovery.
Your training plan
* Customer Service Practitioner Level 2 Apprenticeship
* Blended learning including both college and online learning days.
* Delivered in your workplace with one-to- one training and tutor visits every 4 weeks
* Practical assessment and coursework during and at the end of the programme
Additional qualifications:
* Those who complete will be eligible to join the Institute of Customer Services
Requirements
Essential qualifications
GCSE in:
* English (grade 4)
* Maths (grade 4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Customer care skills
* Problem solving skills
* Presentation skills
* Administrative skills
* Number skills
* Analytical skills
* Logical
* Team working
* Creative
* Initiative
* Non judgemental
* Patience
Other requirements
The job will be suited to self-motivated individuals who are disciplined, career focused, and patient and are comfortable speaking over the phone to businesses and customers.