Manufacturing Customer Service Specialist - Direct Hire!!
Customer Service
Interacts with largest customers prior to and/or after sale. Develops and maintains positive customer relations; coordinates with various functions within the company to ensure timely execution of customer contracts. This position has authority to substantially affect the relationship between the company and a customer. Assigned work can be pre-sale with a strong focus on post-sale information management, and all other duties as assigned.
Duties and Responsibilities:
* Maintain up-to-date files in the CRM system, and perform account management tasks, including adds, deletes, and changes
* Maintain accurate data files, and prepare quality reports for management
* Generate or assist in developing profitable quotations in support of the business strategy
* Process sales orders in a courteous, efficient and timely manner
* Organize workflow to meet customer deadlines
* Conduct post-sale follow up in coordination with the outside sales team
* Manage telephone calls professionally, efficiently, and with good communication skills
* Attend to customer questions, complaints and concerns immediately, and facilitate satisfactory resolution with internal Teledyne functions
* Understand and appropriately use the company pricing system, and adhere to policies and guidelines
* Conduct ongoing customer needs analysis, and help perform research of customer requirements
* Participate in management meetings and take part in sales improvement initiatives and other assigned action items
* Conduct regular customer review calls and follow up as necessary
* Assist in customer escalation process when warranted
* Perform reporting functions on an ongoing and timely basis, including tracking quotation activity, and bookings
* Assist in the completion of various sales-related projects and activities, including proposal development and marketing campaigns
Education and Experience:
* High School Diploma or equivalent plus required
* Minimum two years of customer service experience in a manufacturing environment
* Associates Degree or Bachelor’s in Marketing or Business Administration
* Familiarity with and working knowledge of Microsoft Office applications (Word, Excel, PowerPoint)
Job Knowledge, Skills and Abilities:
* Understand and appropriately use the company pricing system, and adhere to policies and guidelines
* Use information collected from customers or partners to better educate the sales team about changes in market needs
* Conduct ongoing customer needs analysis, and help perform research of customer requirements
* Participate in management meetings and take part in sales improvement initiatives and other assigned action items
* Conduct regular customer review calls and follow up as necessary
* Assist in customer escalation process when warranted
* Perform reporting functions on an ongoing and timely basis, including tracking quotation activity, and bookings
* Assist in the completion of various sales-related projects and activities, including proposal development and marketing campaigns
#J-18808-Ljbffr