We are working with an established organisation in the manufacturing sector who are looking to employ a Head of Service Delivery, permanently, in the Sevenoaks area.
This is an in-office position and a great opportunity for someone with proactive problem-solving skills, the ability to identify gaps for improvements, and the capability to manage working relationships with internal teams and external stakeholders.
Benefits include a competitive salary, a £6K car allowance, and private medical insurance.
Key Responsibilities:
1. Establish and maintain high standards for service delivery processes and procedures.
2. Nurture strong relationships with clients, ensuring satisfaction and needs are met.
3. Implement strategies to increase customer satisfaction and address any issues.
4. Develop suitable strategies ensuring the company remains relevant to the market.
5. Set, monitor, and maintain compliance with service KPIs.
6. Manage complaints with appropriate escalations and highlight high-risk concerns.
7. Guide, support, and develop team members to deliver exceptional services.
8. Ensure all service-related payments are invoiced and collected promptly.
9. Oversee the processing of customer orders to ensure timely deliveries of goods.
10. Work closely with internal teams and logistics partners to ensure smooth deliveries.
11. Maintain the ERP system, reducing waste and enhancing productivity.
12. Occasionally visit clients or attend internal meetings to address any concerns.
Requirements:
1. Degree in Business Administration, Management, or relevant subject area.
2. Extensive management experience in service delivery roles.
3. Management certification e.g. ILM/CMI.
4. Experience in managing internal teams and external stakeholders.
5. High numerate/literate with a strong understanding of business finance principles.
6. Ability to analyse financial data to inform strategic decisions.
7. Ability to communicate at a variety of levels and with diverse groups.
Please note this position is only suitable for candidates who are already able to live and work in the UK without restriction. No relocations please.
CVs in Word Format to
New Appointments Group, expertly matching employers and jobseekers since 1975. Committed to diversity, equality, and opportunity for all.
#J-18808-Ljbffr